Suraj S

Experience

• 

  ITB Technologies Pvt. Ltd

  Feb 2008 - May 2009

  Member Technical
• 

  AXA Tech

  Nov 2009 - Sept 2010

  Problem Management Associate
• 

  IBM

  Oct 2010 - Mar 2012

  Operations professional

  1. Take correctives in case of violations. Correctives include training and motivation by identifying the cause of non conformance2. Report to client the day to day operations and inform them on initiative, low and highlights3. Conduct CAB meetings4. Approve low risk changes and CAB changes.5. Prepare reports for both IBM and Client side senior executives and conduct conference calls and meet them to negotiate budget and sell additional services6. Assist team leads and delegate responsibilities to them so that smooth operation is maintained7. Report to higher management the performance of the teams and individuals in order to assist in performance evaluation.8. Assist first line managers and team leads to recruit new resources that meet minimum criteria and train them further before they are allowed into production environment. Show less

• 

  ANZ

  Mar 2012 - now

  Create, prioritise, sequence and maintain the Product Backlog.Assist with the elaboration of Epics, Themes and Features into user stories that are granular enough to be achieved in a single sprintConvey the vision and goals at the beginning of every Release and Sprint and ensure the Squad remains aligned to theseEngage customers and stakeholders to ensure the Squad is building the right product and course corrects if neededLiaise with tribe leads and other PO's to ensure the squad has the right amount of support required to succeedActively participate in backlog refinement, daily standups, Sprint Planning, Showcases and Retrospective ceremonies.Use metrics to ensure feedback from customers is captured as well as continually reviews product progressProvide ongoing support for platforms as required (problem, change and incident management) Show less 1. Perform quality assessments of changes submitted for Business Review Board (BRB). 2. Publishing and distributing agenda to Change Board prior to BRB meetings. 3. Ensure that all changes submitted for review have required approvals. 4. To continuously evaluate the existing processes and procedures to ensure that Change is being carried out in the most efficient and effective manner and initiate appropriate corrective action 5. Developed and tracked metrics which describe Change Management process performance for IT and business management. 6. Review and evaluate the overall change process, identifying and implementing process improvements as appropriate. 7. Ensured changes are managed through the Change Management lifecycle, are appropriately authorized, and ensuring breaches of the process are dealt with promptly and effectively. 8. Outlined the key controls (important parameter) and the evidence required to satisfy those controls. 9. Outlined the key dependencies with other IT processes to ensure Change Management is fully integrated with the Group IT Control Framework across Group IT. 10.Outlined Unauthorized Change process, ensuring adherence to it Ensuring a high-quality customer experience, analysing, elevating customer satisfaction, while adhering to the SLAs and work processes. 11. Establishing quality standards for various operational areas. Ensuring adherence to quality standards as well.12. Presented best practice sessions and process training to project managers and project leads.13. Provide advice and support to new change management process users. Creating user and training documentation, and conducting formal training classes 14. To ensure all team activities are reported clearly and in a timely fashion. To ensure costs are considered as part of all enhancements process initiatives Show less

  • Vice President - Release Lead ( Chapter Lead)

    Sept 2023 - now

  • Associate Vice President - Product Owner

    Aug 2016 - Sept 2023

  • Senior Change Analyst

    Mar 2012 - Jul 2016