Nahal AV

Experience

• 

  SheltOwn

  May 2021 - Jul 2021

  Marketing Intern

  Data Analysis: Analyzed user engagement metrics on social media platforms, identifying trends and areas for improvement.Reporting: Generated reports on web traffic and social media performance, providing insights to inform marketing strategies.Project Management: Assisted with planning and execution of digital marketing campaigns, ensuring adherence to deadlines and budget constraints.

• 

  Tata Consultancy Services

  Jul 2022 - now

  Project Management: Managed the development and deployment of a new data reporting dashboard for the client.Data Analysis: Analyzed business data to identify trends and insights, creating reports and to support decision-making.Resource Management: Allocated and managed resources within the project team, ensuring efficient utilization and timely completion of tasks.Risk Management: Identified and mitigated potential risks associated with the project, implementing proactive solutions to ensure project success.Communication: Collaborated effectively with stakeholders across various departments, providing clear and concise communication throughout the project lifecycle.Actively participated in weekly Service Reviews (WSR) and monthly Service Reviews (MSR) preparing presentations and providing data-driven insights to support my manager and ensure successful client communication.Technical Skills: Utilized data analysis tools (Excel, Power BI, ServiceNow) to create and maintain dashboards for tracking project performance and KPIs.Agile Methodologies & ITSM: Leveraged Agile methodologies and ITSM best practices to optimize workflow efficiency and project execution.Project Support: Served as a Single Point of Contact (SPOC) for two towers, SAP ERP and SAP MFG, ensuring compliance with all KPIs, monitoring training completion for all associates, and facilitating communication between team members and stakeholders. Show less

  • Project Management Analyst

    Jul 2023 - now

  • Management Trainee

    Jul 2022 - Jun 2023