Christina Gooden, M.S.

Experience

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  Universal Orlando Resort (NBC Universal)

  Dec 2013 - Feb 2016

  Learning and Development Consultant

  • Designed professional development training programs for various job families.

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  Self-Employed

  Feb 2016 - Feb 2018

  Independent Consultant (Instructional Design & Technology)

  • Successfully completed projects in various domains, including Digital Design, Digital Production, Human Capital Management, and Project Management, delivering value-added solutions to clients.• Collaborated with renowned universities, educational startups, and organizations to provide expert guidance and support in instructional design and technology initiatives.• Developed strong relationships with clients and achieved outstanding results, leading to an offer for a full-time role with Lumina Datamatics (LD) due to demonstrated expertise, exceptional client management, and ability to deliver efficient and innovative solutions.• Conducted extensive research and development of new learning methods, instructional design techniques, and learning outcomes, enhancing learner performance and driving continuous improvement.• Specialized in Digital Design, creating and updating instructional materials, such as textbooks, test questions, test manuals, and online learning platforms, to elevate the overall learning experience for students and optimize working environments for professors.• Utilized Articulate and Adobe software to design and develop e-courses on educational platforms like Canvas, Cengage, McGraw-Hill, and Pearson, employing CSS and HTML5 to enhance interactive and engaging content delivery.• Proactively researched emerging technologies to develop adaptive applications tailored to the specific needs of new clients, ensuring cutting-edge solutions and improved learning outcomes.• Led Human Capital Management projects, assisting two clients in developing comprehensive organizational charts and job descriptions, resulting in enhanced communication, increased productivity, and improved employee satisfaction within the organizations. Show less

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  Lumina Datamatics Limited

  Feb 2018 - Oct 2020

  Senior Instructional Producer (client services)

  • Led and provided oversight for all development phases of instructional materials, including digital and hardcopy text, courses, and assessments, catering to diverse audiences in Higher Education, K-12, and Organizational contexts.• Maintained regular communication with clients, providing updates on course and resource development progress, addressing queries, and managing expectations.• Managed course content across multiple platforms, including Blackboard, Canvas, Moodle, Smart Author, Open edX, and Adobe Captivate, ensuring seamless delivery and user experience.• Developed engaging learning resources for instructional use, utilizing tools such as Articulate Storyline, Adobe, Microsoft PowerPoint, Illustrator, and Photoshop.• Recruited, trained, and managed a diverse team of 5-20 professionals, including SMEs, Instructional Designers, Digital Developers, and Editors, fostering collaboration and ensuring successful project execution.• Implemented robust Quality Assurance (QA) plans, ensuring high-quality deliverables and adherence to client expectations. Created guides and training materials for staff and contractors, ensuring consistent quality standards and effective onboarding processes.• Conducted course and learner analysis, leveraging current Instructional Design and Organizational Effectiveness Theories and Models, to inform the design and development of impactful learning experiences.• Ensured content accessibility for all learners, adhering to accessibility standards and promoting inclusive design principles. Show less

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  Western Governors University

  Oct 2020 - now

  Senior Lead Instructional Technologist, Standards and Practices

  • Researched and published university-wide Standards and Guidance, establishing a framework for the design and development of inclusive course content across multiple projects, including Best Practices for using Artificial Intelligence. • Leads cross-departmental research on technologies that impact and improve online education experiences.• Conducts a comprehensive analysis of trending and emerging technologies, providing strategic recommendations for their integration into courses and development workflows.• Prototyped and Developed training for a large migration to a new Open Source LMS. This resulted in a seamless transition for an initial 100 courses within a tight timeline, leading to increased operational efficiency and reduced downtime for future migrations. Show less