Bradley Moses

Experience

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  Wileman Information Technology

  Apr 2018 - Dec 2018

  On-Site Support Engineer

  • Provide Server, Desktop and Network Support To Clients. Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions to quickly understand the root of the problem. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate tech solutions. Ensure all issues are properly logged Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals.• Consult with 3rd Party Vendors for Application support for clients. Setup and Configure Client Reloads or New PC Setups. Install and Upgrade Clients Systems, Hardware and Software this includes MacOS Setups as well as Windows Environments. Show less

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  SEACOM LTD

  Jan 2019 - Dec 2019

  MANAGED SERVICES ENGINEER/ VCIO

  • Functioned as a vCIO/Engineer for assigned clients. Ensuring all IT systems/Infrastructure of Client servers, workstations and Networking Environment is managed effectively within SLA. This includes Patch management, remote monitoring and maintenance of all client infrastructure. Act as a single point of escalation, contact from client internal IT• Complete Weekly\Monthly reports on incidents and health of infrastructure. Consult with Internal Networking Team when clients have connectivity issues, MPLS, Co-Location and Site to Site VPN Setups. Completing IT Site audits around security and redundancy etc.• Manage all client Projects/ Migration from on prem to Internal Data Centre. This includes Migrating Hyper V Hosts to hosted Firewalls, Migration from on prem exchange to Hosted exchange within Seacom Data Center Or Office 365 Migration, This includes client Hybrid Cloud setups.• Consult with 3rd Party vendors for clients using private business applications (SAGE,Caseware,Lexus Nexus, Ghost Convey) to name a few. Assist with all client on-boarding/ handover procedures. Create Project plans and Timelines to clients on all upcoming projects, new server builds, new hardware sales and deployment.• Work closely with internal sales team to provide clients with tailored IT Solutions, this involves with putting quotations together for clients. Management of client Backups/Disaster recovery and reporting. Show less

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  Techtron - Business I.T. Services

  Feb 2020 - Jul 2020

  Centralised Services Engineer

  Solely Responsible for daily effective running and maintenance of all internal and client infrastructure. This ranges from reactive to pro-active support through monitoring alerts exported PSA (Autotask Integration) systems using SolarWinds N-central as a NOC and SOC Solution respectively. Management of Unifi Devices (Switches Firewalls and Access Points).• Provide Support/Maintenance for Mimecast/Mail assure Email clients. Duties involves patch management of all client servers, workstations, Firmware and Backup Maintenance of managed switches (Netgear, HP,Dell,Cisco) including firewalls such as Sophos and checkpoint devices. Configuration of custom monitoring (SNMP,WMI) as well as automated reporting using Sophos Central/ Azure and SolarWinds N-central.• Management of Azure resources such as configuration and Monitoring of Azure ATP and Managed Sentinel Monitoring alerts for O365 and SMB. Central Management of all client Sentinel One Endpoint Detection and Response Central with Live alerts and threat analysis. Configuration includes custom alerts for AV security profiles of endpoint devices. Cloud Configuration involves setting up Azure AD Sync with internal systems(Autotask/Sophos central etc).• Daily Cloud Backup Management of all client server backups using SolarWinds MSP Backup Integrated and Standalone Clients. Configured Remote Management Gateways, data deduplication, encryption & compression for centralized, automated & remote management of local, offsite, replication & instant/standby VM backups, recovery tests, disaster recovery & failover for client sites over WAN's for Arcserve UDP as well.• Configuration of remote monitoring and management of +- 150 Hyper V hosts HP iLO, Dell Idrac Including Microsoft Cloud Azure hosted resources. Setup and Configuration Azure Windows Virtual Desktop Over IPSec/ ExpressVPNs connecting to client sites of WAN. Show less

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  Amazon Web Services (AWS)

  Oct 2020 - Sept 2024

  AWS Cloud Support Engineer
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  Tech-Keys

  Sept 2024 - now

  Senior Engineer Tier II