Olubunmi Akintobi

Experience

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  Roy Hill Realities Estate Management

  Oct 2010 - Dec 2012

  Human Resource / Customer Service Administrator

  • Developed and implemented HR strategies and initiatives aligned with the overall business strategy;• Bridged management and employee relations by bringing to Management’s attention and addressing demands, grievances or other issues;• Nurtured a positive working environment;• Worked with the Management to oversee and manage a performance appraisal system that drove high performance amongst the staff;• Supported to ensure a smooth onboarding process for all newly employed staff;• Interacted with all customers who visited the office and responding to their issues in a timely manner;• Maintained accurate records and documented all customer service activities and discussions;• Kept accurate records and documented customer service actions and discussions for implementation;• Suggested and implemented strategies to improve customer service experience, create engaged customers and facilitate organic growth. Show less

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  Covenant University, Ota, Nigeria - Student Affairs Department

  Sept 2014 - Feb 2020

  • Acted as a point of contact between the residency management and the student residents with day-to-day programming, operational, and administrative issues;• Oversaw, onboarded, and trained entry-level staff, student residence officials, and volunteers, as necessary;• Served as a liaison between student residents and residency management in relation to day-to-day programmatic, operational and administrative issues;• Provided specialized support for atypical student housing requests or needs;• Utilized acquired operational knowledge and comprehension of operational issues evident in the residential facilities to write, draft and edit administrative correspondence and documentation;• Coordinated regular meetings with student residency leaders to implement problem solving, program planning, development and execution of stated residency goals and objectives established by the residency management team;• Served as a liaison between students and students and residency management;• Monitored and ensured students complied with all rules and regulations as outlined in the University handbook;• Documented incidents of violations of rules and regulations and evaluated related severity for the Student Disciplinary Committee to determine the relevant disciplinary action;• Participated in coordinated investigations of disciplinary issues reported against any student and compiled reports for the Student Disciplinary Committee engagement. Show less • Managed the attendance capturing devices and gathered pertinent data on a regular basis during University-wide gatherings;• Ensured that accurate and complete attendance data is stored in the University’s information management system;• Managed and collated student attendance on excel spread sheet;• Took note of students’ absences and/or tardiness and effect same on the spreadsheet;• Calculated attendance percentage and published at the end of a semester;• Handled student complaints and the department's email address appropriately;• Prepared reports on attendance statistics as required. Show less • Oversaw the Dean’s calendar and schedule, scheduling appointments with both internal and external parties including students, parents and others.• Maintained the Dean’s calendar, keeping track of various appointments and meetings, reserving conference rooms and making other necessary arrangements including organizing materials, sending out meeting notices, and coordinating catering details;• Represented the Dean at meetings when he was unable to attend in person and submitted reports for his knowledge following the meeting;• Recorded minutes of Departmental meetings and communicated them to concerned parties at least 24 hours following the meeting;• Collected the necessary information and created reports for the Dean's office at the end of the semester or session;• Wrote notes, letters, memos and documents for students, parents and internal stakeholders on behalf of the Dean as required;• Assisted the Residency Management team as the Dean’s representative in creating hostel allocation for students upon resumption at the beginning of a semester;• Acted as secretary to meetings where the Dean is the Chair and performed all responsibilities therein;• Managed the day-to-day operations of the office; kept track of files and a filing system, telephone and mailing lists, and essential office supplies. Show less

  • Student Residency and Surveillance Unit Administrator

    Sept 2016 - Feb 2020

  • Student Biometrics Unit Administrator

    Sept 2015 - Aug 2016

  • Personal Assistant to the Dean

    Sept 2014 - Sept 2015
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  Covenant University, Ota, Nigeria - Student Affairs Department

  Mar 2020 - now

  • Serving as the initial point of contact for all undergraduate records for graduate and current students;• Suggesting and implementing appropriate record-keeping initiatives in the Records Room for ease of search and discovery when necessary;• Acting as Administrative Personnel in all University Records initiatives;• Taught the admissions office and put in place a simpler procedure for recovering newly enrolled students' records;• Developed and maintained a central log of all student records on an Excel sheet to aid in tracking, locating, and retrieving records;• Follow up with the Admissions Office and Departmental Administrative Officers to ensure all student records are up to date with necessary information, especially for recently enrolled students;• Instructed staff on all records transfer procedures e.g. transfer of outdated student records to the archives or to be destroyed;• Managing all incoming student records communication and distributing to the proper file and section;• Assisting the Head of Academic Affairs by considering, designing, upon approval implementing and monitoring strategies, policies, and processes for successful student records management;• Ensuring the confidentiality and security of student records files and the filing systems; Show less • Represented the Student Affairs Division in the University Portal integration of attendance data from routine Microsoft Excel administration. Here, reports can be created without difficulty;• Led a group of 100 students who were in charge of managing the time and attendance machines during gatherings. • Organized periodic leadership meetings with the Time and Attendance Unit to interact with and solicit suggestions to improve the process.• Aside from keeping track of student absences, I was also in charge of monitoring student attendance using time and attendance devices that required students to scan their ID cards;• I also communicated with the Dean about attendance-related issues, particularly those that needed immediate attention, and I produced reports on attendance patterns and trends to suggest ways to enhance student performance.• Examine and approve absences that are permitted and their impact on the portal. Show less

  • Administrative and Records Officer

    Aug 2020 - now

  • Attendance Unit Coordinator

    Mar 2020 - Mar 2021