Kamran Farooq

Experience

• 

  Faysal Bank Limited

  Mar 2021 - Jun 2021

  Intern

  • Front Desk Operations of the organization helping clients with queries such as account details, account opening or closing and dealing with other account related problems• Proving helpful in Corporate Banking, dealing with international clients via email and following up on their requests.• Cash counter verifying the customer details and executing successful transactions.• Proficient in using banking software such as Symbol for the execution of account information.• Helped 5 employees meet their targets.• Volunteered in changing advertising posters, pamphlets, and website material for seasonal change.• Regular checks for other banking facilities such as token machines, ATM and any information that needed to be updated for a better customer experience. Show less

• 

  Burj Al Arab

  Mar 2022 - now

  Reservations - Sales Agent

  • Responsible for maximizing room sales and revenue for the hotel, prioritizing up-selling. • Checking daily all new reservations, cancel or change reservations, making sure information is passed to relative departments are correct. • Checking arrival of guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.• Perform duties of secretarial nature including preparing correspondence, maintaining files, email, etc. • Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. • Making sure all payments are correct and followed-up on promptly. • Making sure all reject business is filed with the reasons. • Ensure that all correspondence has been filed accordingly, with correct and updated information. • Comply to the hotel credit policy and make sure all forecast revenues are met. • Comply with set rooms supply and price control. • Maintain and update guests’ information and sales data by reservation procedures. • Maintain high level guest service standards. • Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs. Show less