Gokul Krishnan

Experience

• 

  Rathi and Malani Chartered Accountants

  Mar 1998 - Dec 2000

  Data Entry Operator

  Worked as Data entry operatorMaintained accounts for companiesDrew Profit and Loss account and Balance Sheet for income tax purposes

• 

  Freelance Web Designer and Hardware Technician

  Jul 2001 - Apr 2004

  Freelance Web Designer and Hardware Technician

  Designing and maintenance of web sitesWorked on corporate CD presentationsCreated CBTsAssembled systems according to customers’ specificationsLearnt about computer hardware

• 

  Dell International Services

  Apr 2004 - Feb 2014

  Technical Training Analyst

  >> Skilled facilitator, involved in planning, developing, organising, implementing and managing training programs for all Line of Business and Training.>> Key contributor in site launches by imparting training to the trainers and TSS ensuring that they meet the Dell quality standards.>> Engaging with stakeholders to understand training needs and drive training solutions.>> Responsible for planning, scheduling, coordinating and monitoring the training programs across various business domains.>> Support internal Train the Trainer programmes to develop internal training delivery capability.>> Strategic approach in assessing the skills and knowledge within the organisation and determining the trainings that are needed to grow and retain these skills.>> Coordinate with other support groups like L&D, HR and Management.>> Transition Queue Management for 4-8 weeks for every batch that completes training.>> Ensure training needs are identified, relevant training organised and monitor the training effectiveness.>> Team Manager in Tech Support for 3 months in the absence of a team manager taking care of the floor metrics.>> Active participation in employee engagement activities.>> Mentoring/hand holding new trainers.>> Played key role in Windows 8 and Windows 8.1 launch.Achievements:>> Successful record of imparting training to 30 batches of new hires with 18 hires per batch on an average.>> Spearheaded and piloted new certification processes and training curricula to improve the overall training output thus looking at various ways of improving quality and standards of the agents hitting the floor post training.>> Best Trainer, On the Spot and Striker at Dell awards for delivering business’s key performance indicators and initiatives during training and team manager phase.>> CE Champion, RR Champion and Agent of the Quarter awards for achieving the business goals during call taking phase. Show less

• 

  Denave

  Jul 2014 - Feb 2015

  Master Trainer - Microsoft Field Force

  >> Managing training across 4 states viz., Telangana, Andhra Pradesh and Kerala for the retail channel>> Liaise with Microsoft RSMs to understand the training needs of the organisation and get the same executed by the training team at retail partners.>> Meet the regional heads of the retail chains like Reliance Digital, Croma etc., to understand their training needs at the stores and come up with the necessary content for execution.>> Interpret and analyze management information, and take necessary actions to improve working practices and highlight matters requiring the attention of the team.>> Coaching and mentoring the team members in the business priorities and targets as well as delivering behavioral, cultural and business standards.>> Guiding and mentoring Microsoft Promoters through constant interaction and monthly meetings to understand the store level eases or challenges.>> Planning the store allocation for trainers for their training and helping them with planning their route for visiting the stores.>> Conduct Train the Trainer (T3) workshops for other trainers and plays a key role in evaluating trainer performance.>> Publishing weekly dashboard of achievements to the trainers and help them plan their way forward. Show less

• 

  Chennalplay Limited

  Mar 2015 - Dec 2016

  Training Manager - Microsoft Field Force

  >> Managing training across 4 states viz., Telangana, Andhra Pradesh and Tamilnadu for the retail channel>> Liaise with Microsoft RSMs to understand the training needs of the organisation and get the same executed by the training team at retail partners.>> Meet the regional heads of the retail chains like Reliance Digital, Croma etc., to understand their training needs at the stores and come up with the necessary content for execution.>> Interpret and analyze management information, and take necessary actions to improve working practices and highlight matters requiring the attention of the team.>> Coaching and mentoring the team members in the business priorities and targets as well as delivering behavioral, cultural and business standards.>> Guiding and mentoring MS Promoters through constant interaction and monthly meetings to understand the store level eases or challenges.>> Planning the store allocation for trainers for their training and helping them with planning their route for visiting the stores.>> Conduct TTT workshops for trainers and plays a key role in evaluating their performance.>> Publishing weekly dashboard of achievements to the trainers and help them plan their way forward.MS transitioned the project from Denave to Channelplay as per the contractual agreement in March 2015.Achievements:>> Successful execution of Windows 10 training for all OEMs and Retail partners across Hyderabad and up-country locations totaling to about 300 before the OS launch>> Played key role in training the Reliance Digital and Croma staff totaling to about 45 on soft skills viz., New Methodologies in sales, personality development etc., as part of Microsoft Training Academy>> Played key role in Windows 10 OS launch >> Managing Pan-India training calendar for Windows 10 training ensuring smooth execution of Windows 10 training across all channels>> Liaised with various OEMs (Dell, HP etc.,) to get the training schedule for their organization for Windows 10 Show less

• 

  Freelancer

  Dec 2016 - Sept 2019

  Freelance Consultant

  >> Training corporates on soft skills and professional skills.>> Doing the TNA and designing a customised content for training.>> Trained about 100 participants on communication, leadership skills etc.>> Consultant for Social Media Marketing

• 

  Skillflare

  Oct 2019 - now

  Co-Founder
• 

  Excelledge Training LLP

  Aug 2022 - now

  Director - Business Development