Genevieve Perron

Experience

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  TUI

  Sept 2006 - Aug 2007

  Travel Consultant

  - Sold tailor-made holidays (worldwide), representing the Thomson brand, with high customer service standards- Consistently met and/or exceeded stringent sales targets

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  Canadian Affair

  Nov 2008 - Sept 2010

  Travel Consultant

  - Developed vigorous communication and sales skills while being responsible for the sale of tailor-made holidays to Canada, as outstanding customer service and the upsell of a variety of add-ons to travel agents and direct customers was required- Consistently achieved and often exceeded sales targets

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  Transat

  Nov 2010 - Dec 2011

  - Lead a team of 10 reservation agents representing two main Transat brands to sell Tailor-made holidays to travel agents and direct customers while supervising teams in other brands, for a total of 50 agents- Implemented new procedures, training sessions and customized feedback sessions that resulted in improved team performance, resulting in a ~15% sales increase in our division - Sold flights, package holidays, insurance & additional products (car hire, hotels) to the UK, Europe, Central America and the US in line with high customer service standards- Consistently met and/or exceeded stringent sales targets

  • Sales Supervisor

    Jan 2011 - Dec 2011

  • Sales Agent

    Nov 2010 - Dec 2010
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  Old Republic Insurance Company of Canada

  Jan 2012 - May 2022

  Regional Sales Manager

  - Lead business activities to grow the Travel Insurance portfolio from a brand new product line to over $10 million in sales- Established new strategic partnerships and maintained long-term relationships with a wide variety of consortiums and travel agencies in Quebec, Ontario and Nova Scotia, increasing our brand reputation- Developed extensive and interactive training sessions that improved our clients’ engagement and consequently, increased sales by ~10% on a yearly basis- Worked closely with the Marketing department to develop and implement new campaigns and materials for new product lines, ensuring a “fit” to our clientele- Contributed in the implementation of new sales procedures, along with the IT department, which increased our efficiency and differentiated our products from the competition, resulting in a stronger recognition in the market- Improved customer service standards that resulted in a significant increase in client satisfaction Show less

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  School of Management at Fudan University

  Feb 2023 - Jun 2023

  Team Leader - Global iLab with Sasin School of Management, Bangkok

  Lead a team of six MBA students in a Global iLab with Sasin School of Management, Bangkok (Consulting project as part of the IMBA) - Built a strong cooperation platform between Bangkok Bank & CCCME to facilitate investments in ASEAN by Chinese enterprises and developed a shortlist of potential clients

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  Clean Energy Associates (CEA)

  Mar 2024 - now

  CEO Intern