Richard Breiten

Experience

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  Dr. Floyd T. Jones, D.O.

  Sept 2006 - Jul 2009

  Network/Computer Administrator

  * Ensured 99.9% uptime for critical computer systems and network infrastructure supporting web-based software packages.* Designed, maintained, and upgraded computers, servers, and networks to support healthcare operations and facilitate future electronic medical record implementation.* Developed and implemented signature policies for a network-wide intrusion detection system, enhancing cybersecurity posture and automating routine tasks.* Provided timely technical support to medical staff, resolving hardware and software issues to minimize downtime and optimize productivity.* Conducted regular backups and disaster recovery planning to safeguard patient data and maintain business continuity in compliance with regulatory requirements.* Managed IT procurement processes, evaluating and purchasing hardware, software, and services to meet operational needs while adhering to budget constraints.* Implemented robust cybersecurity measures to protect sensitive patient information from unauthorized access and data breaches.* Collaborated with external vendors and service providers to address complex technical challenges and implement tailored solutions aligned with medical office requirements.* Conducted comprehensive staff training sessions on IT best practices, cybersecurity awareness, and effective utilization of specialized medical software applications. Show less

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  Ouachita Parish Public Library

  Jul 2009 - Nov 2013

  * Cluster new servers using vSphere 5.1 to provide duplicate redundancy with iSCSI SAN redundancy, resulting in increased fault tolerance and reliability with zero staff and end-user downtime* Update server OS environment, ensuring PCI compliance, security hardened in the process; implemented new network filtering and integrated email filtering* Administer Active Directory forest, manage group policies across multiple domains; create new primary Domain Controllers for fault tolerance on newer Operating System versions (Server 2008 from Server 2000/2003) with zero staff and end-user downtime incurred* Build Openfiler SAN from old DVR server and spare parts; duplicated for offsite disaster recovery allowing for regional separation in the event of natural disaster* Administer both FreeBSD/Sendmail and Microsoft Exchange email server during change over* Coordinate new video surveillance installation with contractor; verify systems integrate with other branches* Manage NAS and data protection system needs and configuration; ensure redundant backup policies for deduplication and reduction in budgetary cost* Review server needs and create, administer, and deploy servers and network equipment as needed* Create custom virtual server for monitoring network devices, provide custom notifications and text messages allowing for proactive monitoring of intranet mesh monitoring and proactive staff alerting* Design, develop, and review custom applications for smartphones and web apps, interfacing with library ILS Show less * Administer PC auditing system for discrepancies and software compliance issues* Implement group policies across multiple Active Directory domains within a single forest and nine remote locations* Create custom virtual server for monitoring network devices, provide custom notifications and text messages, resulting in proactive monitoring of branch locations for network latency and spikes* Design, develop, and review custom applications for smartphones and web apps, interfacing with library management software system (ILS), allowing for end-user access via mobile apps with internal library systems* Deploy, upgrade, troubleshoot, and maintain computers and servers and stage for new PC deployment* Managed and prioritized tasks within an ITSM ticketing system, ensuring timely resolution of help tickets and adherence to SLAs* Provided remote technical support to end-users, diagnosing and resolving hardware and software issues via phone, email, or remote desktop tools* Conducted onsite troubleshooting and maintenance of computers, servers, and network equipment, resolving issues promptly to minimize downtime and disruption to operations* Installed, configured, and deployed computer systems and peripherals, ensuring compatibility and optimal performance* Respond to and resolve help tickets in a timely manner Show less

  • System Administrator

    Nov 2012 - Nov 2013

  • Computer Technician

    Jul 2009 - Nov 2012
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  IBM

  Nov 2013 - Jan 2016

  Windows System Engineer

  * Responsible for Windows VM template creation and maintenance, resulting in standardized, security-hardened deployments, increased system reliability, and reduced deployment time across global customer infrastructure* Create/maintain custom Windows ISO images for Windows team, keeping client security and patch compliance, baking in IBM GSD-331 security compliance requirements to meet customer and IBM security hardening requirements* Develop, coordinate plan to remediate 3300+ Windows servers into full client security compliance, resulting in Fortune 200 client infrastructure being fully security hardened and auditable* Spearhead workflow for Server 2012 deployment, construct automated process to speed server provisioning resulting in 65% faster infrastructure and application deployments* Build and harden server activations for various client application teams, depending on need and requirement* Participate in client bi-annual Disaster Recovery drill, assist other teams in successful completion* Assist with datacenter shutdown and relocation, assist multi-disciplinary teams in coordinating efforts over 72-hour strategic cutover windows* Attend and produce project deliverables as a representative for Windows team, exceed deadlines as possible* Create documentation for build activations, server deployment, and security setting remediation, allowing junior team members to onboard more quickly and efficiently* Function as HR representative for new employees, ensure paperwork submitted correctly to IBM Corporate HR* Train new Windows team members in procedures, function as advisor and mentor for complex projects* Function as team project dispatcher, coordinate workload with global project team members through Tivoli and BMC Remedy management systems* Onboard, mentor and assist new local office members acclimate to IBM and new office environment* Assist IBM global account executives with client meetings, serve as local point-of-contact for client information Show less

• 

  Epic

  Feb 2016 - Sept 2019

  Windows Systems Engineer

  * Architected and executed the upgrade path from Windows Server 2012R2 to 2019, ensuring seamless compatibility across customer domains and elevating system performance and security standards.* Researched, implemented, and documented Windows Active Directory Group Policy updates and automation scripting to ensure multi-tenant consistent deployments.* Led the implementation and oversight of multi-tenant patch management, automating updates for 30% of the environment, resulting in enhanced system stability and reduced vulnerability exposure.* Served as a pivotal liaison between Windows and Security teams, fostering seamless collaboration to expedite project completion and fortify system security measures.* Contributed to DevOps initiatives, acting as the Windows liaison for Puppet configuration, optimizing infrastructure deployment and management for customer environments.* Maintained and refined Server OS templates, integrating the latest security protocols to mitigate risks and ensure system stability across deployments.* Played a key role in HR recruitment processes, conducting interviews to identify top talent and bolster team strength.* Managed PKI hardware and monitored CRL in Splunk and PRTG, safeguarding assets and ensuring data integrity.* Participated actively in the PKI team, issuing certificates and configuring hardware to enhance organizational security posture.* Mentored new hires, providing training in Hosting procedures, facilitating rapid onboarding, and enhancing team efficiency.* Offered technical expertise in debugging Windows OS issues, collaborating with Microsoft and cross-functional organization teams for swift resolution and proactive problem-solving. Show less

• 

  SAP National Security Services (SAP NS2)

  Sept 2019 - Apr 2023

  * Led a team of 9 DevOps engineers and 1 Scrum Lead for Shared Management Services, and oversaw an SRE team of 6 DevOps engineers and 1 junior manager, driving agile methodologies for enhanced project visibility, productivity, and faster software releases* Acted as a crucial liaison between technical teams and executive management, aligning technical strategies with organizational goals. Spearheaded Root Cause Analysis (RCA) documentation, fostering continuous improvement and transparency* Coordinated concurrent Shared Management Services (SMS) deployments, surpassing US Federal project timelines by 2 months and attaining FedRAMP certification* Ensured timely delivery of monthly security-hardened Golden Images for cloud deployments, maintaining consistency across AWS, Azure, and Google Cloud environments for RHEL 7, RHEL 8, and Ubuntu 18 image variants* Achieved a 50% reduction in SMS deployment time through Terraform process optimization, enhancing operational efficiency* Led pioneering research into federating user logins across multiple cloud platforms, ensuring seamless integration and streamlined access management across multiple cloud platforms (AWS Commercial, AWS GovCloud, Azure Commercial, Azure Government, and Google Cloud), overseeing vendor resolution of identified bugs* Established effective communication channels within and across teams, promoting collaboration* Conducted performance evaluations and mentored team members to foster professional growth* Managed project timelines, budgets, and resources effectively, meeting quality standards* Provided mentorship to help team members overcome challenges and achieve growth* Regularly synchronized with vendor technical account managers to foster collaborative partnerships and maximize relationships* Stayed updated on emerging technologies and implemented relevant tools for innovation* Played a pivotal role in recruiting, hiring, and onboarding new team members, ensuring alignment Show less * Architected repeatable Windows ephemeral jumphost connectivity for shared user service, ensuring secure and efficient access to management resources across the organization's cloud security boundary infrastructure* Designed ephemeral Windows constrained endpoint, utilizing least privilege for Active Directory management, enhancing security measures and minimizing potential attack surfaces in administrative processes* Represented the team in code maintainability efforts, leading code review meetings on a rotating basis to uphold coding standards and promote collaboration among cross-department team members* Served as the second lead for Integrated Business Planning deployments for customer environments, contributing to the successful implementation and integration of SAP solutions for clients within FedRAMP audited security boundaries* Led codified, repeatable monitoring efforts and designed custom monitoring per instance types in AWS GovCloud and Commercial, ensuring comprehensive and tailored monitoring solutions for diverse infrastructure components* Mentored junior team members and summer interns, providing guidance and support to facilitate their professional development and integration into the team* Led efforts in creating repeatable role-based access control across the organization, enhancing security measures and ensuring compliance with FedRAMP and NIST regulatory requirements* Led automation efforts surrounding SAP Cloud Platform (now Business Technology Platform), reducing deployment timeline from 3 days to 30 minutes, significantly improving operational efficiency and agility in deployment processes* Led FedRAMP, NIST, and SOC2 audit preparation and execution meetings for government-mandated audits of current and future customers, ensuring readiness and compliance with regulatory standards Show less

  • Development Manager

    Mar 2022 - Apr 2023

  • Expert DevOps Engineer

    Sept 2019 - Mar 2022
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  SAP

  May 2023 - now

  Expert DevOps Engineer / Group Lead

  * Managed a team of 13 DevOps engineers and 1 Scrum Lead for Shared Management Services, driving team effectiveness and cohesion following the transition from SAP NS2. Introduced and organized Lunch & Learn sessions to promote cross-training within the team, fostering a culture of knowledge sharing and continuous skills development* Oversaw critical code sanitization tasks for sovereign country deployments, ensuring smooth support for production environments across the United States, Canada, United Kingdom, and Australia, resulting in zero downtime impacts* Supported the successful launch of new Sovereign Cloud deployments for several global countries. Simultaneously led the reconstruction of the PreProduction environment and integrated a Development landscape to fortify infrastructure for upcoming projects, ensuring seamless service delivery* Conducted regular personalized 1:1 sessions focused on professional and career development goals, identifying skill gaps and providing targeted training opportunities. Acted as a liaison to effectively communicate employee concerns and needs to L1 and L2 managers, fostering a responsive and supportive work environment while enhancing team capabilities* Implemented a strategic cross-training approach by aligning project resource allocation with organizational business impact and individual employee development goals. Maximized team versatility and expertise while fostering career growth opportunities, enhancing overall team effectiveness and adaptability* Established performance metrics and KPIs to track team productivity and project success, enabling data-driven decision-making and continuous improvement initiatives* Fostered a collaborative and inclusive team culture, encouraging open feedback, idea sharing, and constructive discussions to drive innovation and continuous learning, while enforcing coding standards and best practices within the team for consistency, quality, and maintainability of code across projects Show less