C. Harita

Experience

• 

  Conneqt business solutions

  Jul 2014 - Jan 2021

  Senior Customer Associate

  • Provided exceptional client services and support, ensuring high customer satisfaction.

• 

  Kyndryl

  Jul 2021 - now

  • Formulated and executed cloud data policies and strategies, decreasing incident resolution time by 20%.• Identified and capitalized on opportunities to enhance cloud service levels, reducing incident resolution time by 35%. • Spearheaded cloud IT process implementation, governance, and audit preparations, achieving 100% compliance.• Trained and mentored 4 new team members on cloud operations, fostering knowledge transfer.• Optimized the cloud monitoring setup, defined KPIs, and resolved system issues, maintaining 99.99%+ uptime.• Investigated and troubleshot complex cloud application support issues, minimizing downtime.• Implemented cloud monitoring tools, enabling proactive issue resolution and decreasing downtime by 40%.• Managed batch job operations in cloud environments like SAP Logon Pad, optimizing efficiency by 30%. Show less • Monitored cloud infrastructure activities, raised and resolved 95% of tickets within 2 hours, ensuring adherence to SLAs.• Collaborated on timely cloud incident resolution and participated in 5 cloud initiatives.• Installed, configured, and maintained cloud software, tools, and patches, ensuring seamless operations.• Performed cloud server administration tasks, ensuring 99.9% uptime through proactive maintenance.• Facilitated secure cloud access for SAP OSS, resolving 90% of issues within 4 hours.• Deployed files to cloud production servers from code repositories via secure file transfer.• Managed cloud user access, network connectivity, and file transfers, ensuring data security.• Automated file export/import between UAT and production cloud environments using RPA, enhancing efficiency. Show less

  • Associate, Unified System Operations

    Aug 2022 - now

  • Associate Technical Engineer

    Jul 2021 - Jul 2022