C. Harita

C. Harita

Senior Customer Associate

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location of C. HaritaJharkhand, India

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  • Timeline

  • About me

    Immediate Joiner || Associate, Unified System Operations @Kyndryl (Formerly IBM GTS) || Microsoft Azure Certified || Oracle Certified

  • Education

    • Indira Gandhi National Open University

      2017 - 2019
      Master of Computer Applications - MCA Computer Science
  • Experience

    • Conneqt business solutions

      Jul 2014 - Jan 2021
      Senior Customer Associate

      • Provided exceptional client services and support, ensuring high customer satisfaction.

    • Kyndryl

      Jul 2021 - now

      • Formulated and executed cloud data policies and strategies, decreasing incident resolution time by 20%.• Identified and capitalized on opportunities to enhance cloud service levels, reducing incident resolution time by 35%. • Spearheaded cloud IT process implementation, governance, and audit preparations, achieving 100% compliance.• Trained and mentored 4 new team members on cloud operations, fostering knowledge transfer.• Optimized the cloud monitoring setup, defined KPIs, and resolved system issues, maintaining 99.99%+ uptime.• Investigated and troubleshot complex cloud application support issues, minimizing downtime.• Implemented cloud monitoring tools, enabling proactive issue resolution and decreasing downtime by 40%.• Managed batch job operations in cloud environments like SAP Logon Pad, optimizing efficiency by 30%. Show less • Monitored cloud infrastructure activities, raised and resolved 95% of tickets within 2 hours, ensuring adherence to SLAs.• Collaborated on timely cloud incident resolution and participated in 5 cloud initiatives.• Installed, configured, and maintained cloud software, tools, and patches, ensuring seamless operations.• Performed cloud server administration tasks, ensuring 99.9% uptime through proactive maintenance.• Facilitated secure cloud access for SAP OSS, resolving 90% of issues within 4 hours.• Deployed files to cloud production servers from code repositories via secure file transfer.• Managed cloud user access, network connectivity, and file transfers, ensuring data security.• Automated file export/import between UAT and production cloud environments using RPA, enhancing efficiency. Show less

      • Associate, Unified System Operations

        Aug 2022 - now
      • Associate Technical Engineer

        Jul 2021 - Jul 2022
  • Licenses & Certifications

    • Microsoft certified azure: Azure Security Engineer Assiciate

      Microsoft
      Oct 2024
    • Microsoft Certified: Azure Fundamentals (AZ-900)

      Microsoft
      Jul 2023
    • Oracle Cloud Data Management Foundations 2022 Associate (1Z0-1105-22)

      Oracle
      Oct 2022
    • Azure Administrator Associate

      Microsoft
      Sept 2024
    • Oracle Cloud Infrastructure Foundations 2021 Associate (1Z0-1085-21)

      Oracle
      Jun 2022
    • Azure Solution Architecture Expert

      Microsoft
      Sept 2024
  • Honors & Awards

    • Awarded to C. Harita
      Shining Star Award Kyndryl Sep 2022 Recipient of the prestigious Kyndryl India Shining Star Award for outstanding performance and contributions in the first half of 2022, recognizing top talent and celebrating exemplary achievements.