Natalie Lam

Experience

• 

  Pavilion Capital

  Sept 2018 - Dec 2018

  Private Equity Intern

  Pavilion Capital is a wholly owned subsidiary of Temasek Holdings with a focus on TMT, Consumer and Healthcare sectors.

• 

  WeWork

  Apr 2019 - May 2021

  - Owned renewal conversations of 45 accounts in Singapore's biggest WeWork building, of which 11 were enterprise accounts- Successfully closed three accounts within the first week of promotion, securing S$196K over the next 24 months - totalling S$239K+ in revenue before the end of month- Conducted regular proactive check ins to understand risk status and identified issues that could hinder retention or future expansion - Owned communication strategy (1-on-1 renewal conversations) for 600+ members, of which 73% are enterprise accounts- Spearheaded member engagement, monthly sales targets, enterprise account management with a team of 3- Proactively reached out to accounts during initial months of COVID-19 to understand company health, and worked around cashflow issues to retain accounts while helping businesses grow

  • Community Lead

    Jan 2021 - May 2021

  • Community Associate

    Apr 2019 - Jan 2021
• 

  Talkwalker

  Jun 2021 - May 2023

  Senior Customer Success Manager, Enterprise
• 

  Deel

  May 2023 - now

  • Senior Enterprise Customer Success Manager, APAC

    Jul 2024 - now

  • Enterprise Customer Success Manager, APAC

    May 2023 - Jun 2024