Vidisha Roy

Experience

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  Celebrities Management Private Limited

  Nov 2003 - Sept 2004

  Summer Intern
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  Transworks Information Services Ltd

  Nov 2004 - Dec 2006

  Customer Service Executive
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  Prudential Assurance

  Apr 2007 - Apr 2010

  Customer Service Executive & Subject Matter Expert

  • Meeting customer requirements and executing pension claim requests for UK-based customers and financial advisers. • Executing targets with the highest level of quality and accuracy• Adhering to the assigned parameters and deadlines• Carrying out process & product training for employees as an SME (Subject Matter Expert)• Providing floor support to trainees and new entrants• Monitoring and supervising the certification process of trainees, helping them integrate well within the team and understand their job specifications. Show less

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  Capita

  Apr 2010 - May 2012

  Voice and Accent Trainer/ COB Auditor

  • Conducting training workshops and designing training manuals• Training employees on ways to imbibe the requisite skills to communicate with overseas clients, with a globally acceptable accent. • Successfully expanding, revising and introducing training resources and incorporating new concepts, methods and inputs in alliance with the Learning & Development model• Contributing content for knowledge management initiatives• Working on role plays and soft skills• Conducting TTTs for new trainees to enhance and strengthen the dynamics, efficacy and the culture of learning, as part of the training deliverables• Conducting letter and call audits to ensure improved quality of customer output for front office (calls) and back office (letters & e-mails) executives. Show less

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  Freelance / Content writer

  May 2012 - Mar 2013

  Writer

  Editing, creating and developing relevant content for websites of varied interests

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  Packt Publishing

  Jun 2013 - Dec 2015

  Learning and Training Executive

  - Conducting English Linguistics training for executives- Conducting behavioral trainings for executives in various roles to deliver business through vibrant classroom atmosphere- Plan and develop training programs and modules based on learning theories and models, such as the Bloom’s taxonomy, Kirkpatrick’s model, adult learning principles, GAGNE’s 9 learning events, ADDIE, etc. - Prepare training calendars- Provide essential inputs for augmented business needs - Develop content and assignments for executives to cater to their development needs - Manage MIS reports and feedback sessions  - Track trends in the training industry and apply the knowledge and methodologies of the new developments to the training programs as appropriate.  - Sort TNI report and using the inputs as vital resources for prioritizing modules and programs - Sorting and arranging training checklist for Management training programs  - Creating monthly learning kits and culture brochures of different countries for employees to help them understand communication dynamics and essentials at workplace and also the culture landscapes and ethos of the stakeholders they interact with. Show less

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  Angel Broking

  Jan 2016 - Dec 2017

  Learning and Development Manager

  - Create, write and manage training documentation and content- Analyse internal processes and create documentation and content- Develop print, electronic and web communication- Improve internal communication processes- Train staff on soft skills and behavioral skills

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  BSH Home Appliances Group

  Sept 2018 - now

  Deputy Manager