Lutfi Naser

Experience

• 

  Petra Travel & Tourism Co.

  Jan 2007 - Jan 2009

  Ticketing Agent
• 

  Austrian Airlines

  Jan 2009 - Mar 2010

  Ticketing Agent
• 

  Emirates

  Mar 2010 - Aug 2015

  Responsibilities: * To achieve sales of the Company products through an assigned group of retail outlets and commercial houses. *To ensure that set volume targets are achieved within prescribed time limits and contribute to total area achievement. *To achieve the greatest possible return to the company from the use of promotional funds and to deploy display material and point of sales aids to generate the greatest impact on the customer. * To evaluate and report all changed situations, trade and competitive activity to ensure Company maintains market awareness. * To enhance relationships with all colleagues in assigned outlets and commercial houses and to motivate them in all matters affecting the Company business. * To complete administration accurately and effectively. عرض أقل Ensure the highest standard of customer service is provided, with details of emirates fare, online Bookings, skywards and all emirates related products (Marhaba services, DSO) and support the Travel agents by assisting them with all emirates related product & in addition to regular inquiries Fare rules, booking with special arrangement, Medical Cases, UMNR ETC..)Provide all related services to customer for their journey and arrange their booking and Issue the Tickets and ensure all requirement and airline regulation and their needs is met. عرض أقل

  • Sales Executive

    Mar 2013 - Aug 2015

  • Customer Services & Sales Agent

    Mar 2010 - Mar 2013
• 

  Click2book.com

  Jan 2016 - now

  Head of Products & NDC Implementation

  Administration responsibilities:• Responsible for leading and managing the Online travel agency website Portfolio, and assist in driving the annual Online travel agency site (clicktobbok.com) strategy and road-map to drive incremental revenue.• Identify additional growth opportunities across our online travel agency portfolio (Clicktobook.com)• Strengthen and maintaining our website (Clicktobook.com) partners relationships and explore new potential partners. • strong technical understanding of the system and integration for all of our suppliers (Airlines, NDC, GDS, Hotels, DMCs, Global Tour operator & insurance companies) to ensure seamless integration with partners platforms to optimize revenue.• Manage a team of developers and programmers to ensure that work is properly allocated and completed in a timely and accurate manner.• Identify and negotiate current and new commercial engagements to optimize the overall revenue and Handle communication with the partners, live meetings, email correspondence, reporting, etc.Sales and Account Management responsibilities: Maintain accurate records of all sales and prospecting activities including:• Sales and accounts management performance report• Bonus calculation report• Commission tracker• Monitor, guide and manage the Customer Services & Account Management team for optimum performance• Assign and monitor the tasks to complete appropriate work assignments عرض أقل