Experience

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  Serco

  May 2020 - Sept 2021

  Nhs test and trace advisor

  Help break chain of transmission to get a more normal way of life. Finding and isolating those with Covid or contacts. Dealing with complex queries and reassure those who are facing challenges. Specific duties are:• Provide the first point of contact with cases of COVID-19• Undertake calls with COVID-19 cases in line with the contact tracing and management protocols• Deal with challenging or complex cases, incidents and outbreaks of COVID-19 as a Tier 2 Call• Provide advice and support for callers going through difficult personal circumstance.• Identify and respond to safeguarding cases.• Identify issues or communication shortfalls and work within the team to improve delivery Show less

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  The national autistic society

  Sept 2021 - Apr 2022

  Community support worker
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  Mind

  Apr 2022 - Mar 2023

  Project lead
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  Rethink mental illness

  Jun 2023 - Jun 2024

  Senior project officer
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  The national autistic society

  Jun 2024 - now

  Project and operational delivery manager