Khalilah Cooper

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Atlanta Metropolitan Area

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Timeline
About me
Vice President | Brand Strategy, Advertising & Media at Chick-fil-A Corporate
Education
- Cornell University
  -
  B.S.
- Harvard Business School
  -
  MBA
Experience
- Johnson & Johnson Consumer Products
  Jan 2005 - Jan 2008
  - Aveeno R&D Go-to-Market Leader
    Jan 2007 - Jan 2008
  - Research & Development Scientist
    Jan 2005 - Jan 2007
- McKinsey & Company
  Jun 2009 - Aug 2009
  Summer Associate
- McKinsey & Company
  Jul 2011 - Mar 2013
  Management Consultant
- Chick-fil-A Corporate Support Center
  Mar 2013 - now
  - Vice President of Brand Strategy, Advertising & Media
    Nov 2023 - now
  - Executive Director, Design
    Nov 2021 - Nov 2023
  - Senior Director, Service & Hospitality - Restaurant Experience
    Feb 2020 - Nov 2021
  - Director, Service & Hospitality - Restaurant Experience
    Jul 2018 - Feb 2020
  - Senior Manager, Service Innovation - Restaurant Experience
    Jan 2017 - Jun 2018
  - Manager, Customer Experience
    Jan 2016 - Dec 2016
  - Integration Team Lead, Customer Experience
    Apr 2015 - Dec 2015
  - Digital Ordering Experience Leader
    Mar 2013 - Apr 2015
Licenses & Certifications
- Service Design Immersive
  Cooper
  Feb 2020
  View certificate
- Certified Customer Experience Professional
  Customer Experience Professionals Association (CXPA)
  Jan 2016
  View certificate
- Executive Leadership Certification
  ECornell
  Dec 2019
  View certificate
- Certified Agile Leader (CAL I)
  Scrum Alliance
  Aug 2018
  View certificate
- Project Management Professional (PMP)
  Project Management Institute
  Jan 2017
  View certificate
- Project Leadership Certification
  ECornell
  Sept 2015
  View certificate
- Master Certificate in Systems Design and Project Leadership
  ECornell
  Sept 2015
  View certificate
- Certified Customer Experience Professional (CCXP)
  Customer Experience Professionals Association (CXPA)
  Jun 2016
  View certificate
- Customer-Focused Product and Service Design Certification
  ECornell
  Oct 2013
  View certificate