Experience

• 

  Amazon

  Oct 2018 - now

  • Collaborated cross-functionally with various departments to address complex customer concerns and improve overall service delivery.• Developed and implemented efficient escalation procedures to streamline the resolution process and minimize escalations.• L3 SME for Escalations Support and Leadership Specialist for New joiners.• Served as a mentor to new team members, providing guidance and support to facilitate their transition into the escalation management role, contributing to overall team success. Show less

  • Escalation Specialist

    Sept 2020 - now

  • Customer Service Specialist

    Oct 2018 - Sept 2020