Experience

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  Diamond bank plc

  Jan 2001 - Aug 2008

  Delivered complex project targets in a merger and acquisition between two banks in 2005. Drove staff integration and controlled the operations systems transition in the acquired bank head office. Oversaw communication and culture change issues. Managed the change process and ensured staff and customer concerns are resolved. Delivered in-house training to staff. Facilitated issue resolution and managed the various departmental staff needs. Achieved 100% of key integration goals, objectives and targets. Coordinated branch activities ensuring the adequacy of human and material resources.Managed branch operations issues and ensured company policies and procedures are adhered to.Responsible for proper keeping and safeguarding of assets.Pioneered weekly staff training which helped develop human resources and personal development as staff took turns in delivering lectures on company policies and transaction dynamics. Addressing customer requests in a timely fashionEffectively handled complaints within a intense work environment Proactively cross-sell business products and services to existing and prospective customers Weniger anzeigen Delivered services in various units; customer service, funds transfer and clearing desks. Consistently achieved over 90% of key branch operations mission statement, goals, objectives and targets. Generated businesses for the bank through selling and cross-selling of the bank’s suite of products and services to walk-in customers, subsequent follow up and conversion of such customers. Responsible for the following functions at various desks; providing creative solutions to customers diverse problems, opening and maintaining customer accounts, processing telegraphic transfers, foreign exchange transactions, expenses and term deposits. Weniger anzeigen

  • Branch Operations Manager

    Jan 2005 - Aug 2008

  • Branch Operations Staff

    Jan 2001 - Jan 2005
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  Drillmar resources aberdeen, united kingdom

  Nov 2009 - Jan 2010

  Strategic advisor & consultant

  Conduct market intelligence and develop marketing strategies with focus on the drilling industry.Organizational assessment and recruitment process design.Structuring key strategic business issues through in-depth research and analysis.Conduct competitor review.

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  Diamond bank plc

  Jan 2010 - Jan 2010

  Business development manager

  Generated deposits for the bank through deposit mobilisation and customer relationship management. Identification and penetration of new businesses resulting in the growth of the bank’s risk assets, income and the balance sheet. Responsible for selling the banks products, services, business development and relationship management.Providing leadership, initiative and motivation in meeting the team’s targets and goals.

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  Central bank of nigeria

  Jan 2011 - now

  Ensure alignment of enterprise projects to strategic objectivesEngage project owners and sponsors to identify and capture business needs, requirements, and scope Review and validate project plans and ensure milestones, deliverables and resources align to the strategic objectives.Assist with developing enterprise project portfolio budget and obtaining executive approvals.Define and communicate project methodologies and standards across the enterprise.Facilitate issue resolution amongst project stakeholders.Prepare periodic reports for Board Strategy Committee meeting.Manage enterprise project knowledge repository. Weniger anzeigen Monitor project costs, risks, resources, and project tasks and address any deviation from plan.Evaluate project issues impacts to scope, schedule, quality, and cost and escalate where appropriate. Track project progress and report on implementation status.Ensure project documents are current and stored in designated locations. Archive project artifacts when the project is closed.Measure and report project performance using appropriate tools, metrics, and techniques.Assist with onboarding and training activities for new project managers. Weniger anzeigen

  • Team Lead Strategic Initiatives Management Group (Enterprise Programme Management Office)

    Jan 2018 - now

  • Assistant Strategy Analyst - Strategic Initiatives Management Group (EPMO)

    Jan 2011 - Jan 2017