Experience

• 

  Microsoft ireland

  Jan 2009 - Jan 2010

  Ci program manager
• 

  Microsoft

  Nov 2010 - Aug 2011

  Senior regional program manager

  EMEA Operations Senior Regional Program Manager for MSDN, MSDNAA, Biz Sparks and Website Sparks Loyalty Marketing programs

• 

  Microsoft

  Jan 2012 - Aug 2020

  Microsoft Learning Organisation where I managed global Operations transformation initiatives for Microsoft Learning Partner Channel, Microsoft Imagine Academy program and Microsoft Certification program:• Restructuring product and pricing for certification providing greater value and flexibility to global Education customers.• Designed and implemented sale promotion bundles and offers.• Developed and Implemented customer support monitoring and measurement program to reduced escalations and increase satisfaction experience for educational customers and Learning Partners.• Led Operations changes to Educational program re-branding and retirement of legacy systems.• Developed and Managed Learning Partner incentive programs. Show less

  • Global Program Manager

    Feb 2018 - Aug 2020

  • Global Program Manager

    Jan 2017 - Feb 2018

  • Senior Global Program Manager

    Sept 2011 - Jan 2017

  • Business Progam Manager

    Jan 2012 - Jan 2016

  • Business Progam Manager

    Jan 2012 - Jan 2016
• 

  Microsoft

  Dec 2020 - now

  Director of customer success