Experience

• 

  Apollo group

  Sept 2006 - Jan 2013

  Managed all phases of the software development life-cycle (SDLC) and delivered industry-leading software that helped to keep the business up to date, secure and in compliance. Provided internal and external software solutions as well as database builds/enhancements using Waterfall and Agile methodologies. o Worked with cross platform teams to develop a the appropriate solutiono Worked with QA and the business to develop acceptable testing parameters, testing scheduling and execution.o Engaged & monitored release to production team o Successfully delivered new services to update QTask application (PD, NCC & C2D) to gather consent on time and within budget.o Built and manage relationships with service owners, developers and outside vendors to ensure alignment on business objectives and capabilitiesAssessed incoming software development requests to identify solutions to meet productivity, quality and customer goals. This included driving software projects/initiatives and working as the primary liaison between the development teams and customers to keep the business running smoothly on all levels. Show less • Infrastructure: New Campus Start-Up/Shut Down - Responsible for the IT service delivery management of SQL and Oracle databases, servers, networks, storage, email, active directory, and other technology platforms shared across the enterprise.• Virtual Patch Team Apollo IT / Administrative Services Apollo IT October 2009-January -2010 Align with QA release scheduling to find the best time to push patch release. o Identified tools and methodologies for patch deployment. Identify services to servers and their software update schedules.o Identified where the patches will go & their affected applications. Validate, manage and find schedule for groups without a release team, hard Windows or QA relationship. o Calculated service impact on customers.o Assist leadership with Oracle iProcurement Expenses and Capital Requisition requests. o Partner with Senior Leadership in the coordination and preparation of presentation materials and reports.o Provided day-to-day administration and support for existing SharePoint portal solutions. Effective Time Management, scheduling and meeting preparation Project Coordinator Quality of Work life, o Direct report to the Director, Apollo Technical Support/Strategic Initiatives. Participant in strategic planning and restructuring of organization for improvement and efficiencies. o Provided project coordination as it relates to strategic planning, forecasting, and inventory tracking in IT environments. • Educational Opportunity Specialist / Student Technical Support September 2006-September 2008. Assisted students and faculty members in troubleshooting problems relating to Operating System issues, upgrades, MS Office products and Internet connectivity. o Performed tasks related to answering customer inquiries received via telephone or email. o Supported students submitting their dissertations. Support Insight hardware/software and Wifi connections. o Assisted faculty member with their online classrooms and resources. Show less

  • IT Project Manager

    Jan 2011 - Jan 2013

  • Project Coordinator

    Jan 2008 - Jan 2011

  • Educational Opportunity Specialist / Student Technical Support

    Sept 2006 - Feb 2008