Experience

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  Manulife financial

  Jan 1992 - Apr 2013

  Director, conferencing services

  Manulife FinancialWithin the Corporate Telecom Infrastructure System organization, the position requires technical oversight and guidance within the Manulife Divisional areas. Take ownership of infrastructure related issues and report their outcome to the management framework. Provide guidance during technical interlocks with the other service towers to ensure that technical integration is achieved in all aspects of the development life cycle. Interlock with the client development teams to ensure an end-to-end focus is achieved in integrating the application solution with the infrastructure solution. Oversee the execution of deployment activities in the test environment as well as the over-all technical delivery of the solution. Maintain a clear understanding of Manulife's strategic direction where it relates to Data and Telecom infrastructure. Provides oversight to Manulife's change process and is a point of escalation to the change management process. Reviews change record content to guarantee quality of the change. Show less

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  Ontario public service

  Sept 2013 - Feb 2015

  Consultant

  Led the implementation of a net new project management practice. Implemented a vendor governance to oversee 70+ midsize projects. Negotiated with service provider a request for quote process which reduced quote turn around time by 80%. Developed standards and practices to allow senior management to prioritize Q4 deliverables for executive board. Established a new resource and role gaps forecast system which enabled senior management to forecast out by 3 fiscal quarters, thus enabling management to assign project resources more efficiently. Show less

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  Dynamix professional video solutions

  Oct 2015 - Dec 2018

  Sales associate

  Responsible for maintaining current clients, while seeking opportunities for growth. Provided design solutions audio visual projects using Crestron designer. Prepared and responded to public and government tenders. Established budgets and forecasts for annual earnings. Managed and resolved installation conflicts with clients and 3rd party vendors.

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  Soroc technology

  Feb 2018 - Feb 2019

  Client operations manager

  Provided insight and management services as it was related to; delivery planning, incident management, service level attainment, escalations, continuous improvement, reporting and governance. Interfaced directly with client stakeholders. Prepared and presented monthly reports to senior executives as part of a governance program.

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  Westbury national

  Jul 2019 - Aug 2021

  Oversaw Westbury's Audiovisual Operations including but not limited to, project kick-offs, PMO standards, Resource oversight, Invoicing oversight, Project Tracking / Status Reporting & Financial Reporting, Client care Service, Annual Service Contract Renewals. Oversaw 10 service technicians & 3 support staff providing in-house bench repairs, on site emergency repairs and preventative maintenance support. Created an inbound client help desk where clients could request service calls or remote assistance. Implemented proactive monitoring with remote assistance. Negotiated annual preventative maintenance contracts ranging from $1865 - $135,000 / yr.

  • Senior Director Of AVS Operations

    Apr 2020 - Aug 2021

  • Director Of Support Services

    Jul 2019 - Apr 2020
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  Fedex

  Aug 2021 - Feb 2023

  Operations manager
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  Metro supply chain

  Feb 2023 - now

  Information technology business manager
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  Sci group inc

  Feb 2023 - now

  It business client manager