Experience

• 

  Caisse d'epargne

  Sept 2013 - Sept 2014

  Enterprise account manager

  • Managed a portofolio of customers• Financial analysis and recommendations

• 

  Masergy

  Feb 2017 - Jan 2019

  Enterprise account manager (fr/en)

  Masergy is the software-defined network and cloud platform for the digital enterprise. I was in charge of delivering value to our customers.

• 

  Travelperk

  Mar 2019 - Mar 2021

  Customer success manager (en/fr)

  My role consisted of:• Managing a portfolio of both French and English speaking companies• Developing and building relationships with the relevant stakeholder(s) from the initial onboarding process• Monitoring customer satisfaction with NPS, CSAT and health score• Growing the account in the following ways: expansion, up-sell and cross-sell• Providing strategic data analyses with QBR and a renewal plan• Improving internal processes and communication between teams

• 

  Netapp

  Mar 2021 - Oct 2021

  ☁️ cloud enterprise customer success manager ☁️
• 

  Pluralsight

  Jan 2022 - May 2024

  Strategic customer success manager
• 

  Docusign

  Feb 2025 - now

  Strategic customer success account manager