Experience

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  Inca infotech

  Mar 2006 - Sept 2007

  Customer support engineer

  Laptops, Desktops & other IT Instruments for Canara Bank

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  Renovision automation india pvt ltd

  Mar 2007 - May 2009

  Desktop and server support eng

  Entrusted with the responsibility to configure Lotus Notes at the client location, software installation, resolving Email & network Issues as well, PC Troubleshooting.General User Administration, creating & managing user accounts, groups in Active Directory Windows 2003 Server. Configuration of Lotus Notes Clients, MS Exchange clients, Microsoft Outlook, Outlook ExpressNetwork printer installation & configuration. Internet/Network configuration & troubleshooting.Assisted end users with their computing needs by resolving trouble tickets & fulfilling employee requests for application & system support.Troubleshooting & repairing hardware/software problems with desktop & laptop, computers, Personal Digital Assistants (PDAs), printers, digital scanners & other network equipmentHandle Antivirus server (Symantec end point protection) and monitor the updates and virus issues.Virus Control at the Desktops & Registering & updating the anti-virus tool on the server periodically.Diagnosing & rectifying any virus problems that Can be fixed by the anti-virus tool.L1 support of voice system (Avaya).Handle Video Conferencing equipment. Installation, configuration & troubleshooting citrix & AT& T VPN client & Oracle 8i, 9i client etc...Remotely troubleshooting through (Net Meeting, VNC, Remote desktop sharing & Remote Assistance.)Vendor Management. Take data backup and server backup.Co-ordinate and submit the report to project manager of 3i-infotech. Show less

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  3i infotech ltd.

  May 2009 - Dec 2011

  Team lead and system administrator

  Entrusted with the responsibility to configure Lotus Notes at the client location, software installation, resolving Email & network Issues as well, PC Troubleshooting.General User Administration, creating & managing user accounts, groups in Active Directory Windows 2003 Server. Configuration of Lotus Notes Clients, MS Exchange clients, Microsoft Outlook, Outlook ExpressNetwork printer installation & configuration. Internet/Network configuration & troubleshooting.Assisted end users with their computing needs by resolving trouble tickets & fulfilling employee requests for application & system support.Troubleshooting & repairing hardware/software problems with desktop & laptop, computers, Personal Digital Assistants (PDAs), printers, digital scanners & other network equipmentHandle Antivirus server (Symantec end point protection) and monitor the updates and virus issues.Virus Control at the Desktops & Registering & updating the anti-virus tool on the server periodically.Diagnosing & rectifying any virus problems that can be fixed by the anti-virus tool.L1 support of voice system (Avaya).Handle Video Conferencing equipment. Installation, configuration & troubleshooting citrix & AT& T VPN client & Oracle 8i, 9i client etc...Remotely troubleshooting through (Net Meeting, VNC, Remote desktop sharing & Remote Assistance.)Vendor Management. Take data backup and server backup.Co-ordinate and submit the report to project manager of 3i-infotech. Show less

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  Tangerine digital entertainment pvt. ltd.

  Feb 2012 - Jul 2017

  System adminstrator

  System Adminstrator