Experience

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  Convergys

  Jan 2011 - Nov 2016

  Network Technical support 2nd level Back Office Technical level 2 Orange operator troubleshooting and configuration VoIP, IPTV and datacontrol all types of DSLAM : Alcatel IP Alcatel ASAM, Alcatel ISAM, Alcatel ATM, Huawei 5600, Huawei 5600t, Huawei 5300.Cross-over , encapsulation, Internet Group Management Protocol (IGMP snooping)

  • Computer Network Specialist

    Jan 2011 - Nov 2016

  • Back Office Technical level 2 Orange operator

    May 2016 - Sept 2016

  • Back Office Technical level 2 SFR operator

    Jan 2011 - Jan 2016
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  Ibm

  Jan 2017 - Dec 2023

  Level 2 vmware system and applications wintel. ibm brno. czech republic

  Daily support as a second level for Wintel based applications for the customer.Environment includes:- Windows Server 2000 to 2012 R2.- SQL Server 2000 to 2012.- IIS 5 to 8.- VMware.- Clustering.* Optimization, remodelling, design and implementation of data flows between applications using mainly:- Dollar Universe v5 and v6.- Windows batch, VBScript, PowerShell.- Axway file transfer solutions (Pelint and CFT).- FTP/SFTP (Cygwin).- Filezilla- Putty- Take over critical issues. - Customer contact (phone & ticketing system).- Root Cause Analysis of recurrent problems. - Solving issues on the application servers.- Participate in conference calls with the customer or with other teams.* Process/Procedures and Systems Optimization.- Use of ticketing system.- Definition of an optimized solution and its implementation.- Redaction of procedures.* Focal point of the team- Organize work-flow among the technicians.- Advice and help the technicians.- Take the lead in crisis situations. Show less

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  Kyndryl

  Aug 2023 - now

  • Site Reliability Engineer

    Aug 2023 - now

  • Site Reliability Engineer

    Aug 2023 - Dec 2023

  • Site Reliability Engineer

    Aug 2023 - Dec 2023