Lotfi Ben Ameur

Lotfi ben ameur

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location of Lotfi Ben AmeurBrno Metropolitan Area
Followers of Lotfi Ben Ameur245 followers
  • Timeline

  • About me

    site reliability engineer @ Kyndryl (VCP6.7-DCV 2020®. VMware Certified Professional® | MCSA® | Microsoft Azure Administrator®)

  • Education

    • Iset sfax

      -
      Bachelor's degree computer science
    • Institut superieur des etudes technologiques de sfax

      2007 - 2008
      Computer systems networking and telecommunications

      de la musique,du sport et des games

  • Experience

    • Convergys

      Jan 2011 - Nov 2016

      Network Technical support 2nd level Back Office Technical level 2 Orange operator troubleshooting and configuration VoIP, IPTV and datacontrol all types of DSLAM : Alcatel IP Alcatel ASAM, Alcatel ISAM, Alcatel ATM, Huawei 5600, Huawei 5600t, Huawei 5300.Cross-over , encapsulation, Internet Group Management Protocol (IGMP snooping)

      • Computer Network Specialist

        Jan 2011 - Nov 2016
      • Back Office Technical level 2 Orange operator

        May 2016 - Sept 2016
      • Back Office Technical level 2 SFR operator

        Jan 2011 - Jan 2016
    • Ibm

      Jan 2017 - Dec 2023
      Level 2 vmware system and applications wintel. ibm brno. czech republic

      Daily support as a second level for Wintel based applications for the customer.Environment includes:- Windows Server 2000 to 2012 R2.- SQL Server 2000 to 2012.- IIS 5 to 8.- VMware.- Clustering.* Optimization, remodelling, design and implementation of data flows between applications using mainly:- Dollar Universe v5 and v6.- Windows batch, VBScript, PowerShell.- Axway file transfer solutions (Pelint and CFT).- FTP/SFTP (Cygwin).- Filezilla- Putty- Take over critical issues. - Customer contact (phone & ticketing system).- Root Cause Analysis of recurrent problems. - Solving issues on the application servers.- Participate in conference calls with the customer or with other teams.* Process/Procedures and Systems Optimization.- Use of ticketing system.- Definition of an optimized solution and its implementation.- Redaction of procedures.* Focal point of the team- Organize work-flow among the technicians.- Advice and help the technicians.- Take the lead in crisis situations. Show less

    • Kyndryl

      Aug 2023 - now
      • Site Reliability Engineer

        Aug 2023 - now
      • Site Reliability Engineer

        Aug 2023 - Dec 2023
      • Site Reliability Engineer

        Aug 2023 - Dec 2023
  • Licenses & Certifications

  • Volunteer Experience

    • music

      Issued by sfax on Apr 2004
      sfaxAssociated with Lotfi Ben Ameur