Experience

• 

  Nu skin enterprises

  Jan 2013 - Apr 2015

  Sales representative

  Receive inbound calls in English and Korean. Responsible for helping customers place orders and solve shipping problems. Required to maintain at least a 5% upselling ratio and excellent customer service score.

• 

  Vivint wireless

  Apr 2015 - Sept 2015

  Gis technician

  Digitized homes for wireless internet network processes and ran viewsheds to calculate inter-home visibility. Prepared and exported data to tech sheets to assist sales team. Investigated and confirmed tower to micro hub to home visibility.

• 

  Think spatial

  Sept 2015 - Apr 2016

  Gis consultant

  Designed maps to be used in professors' research publications. Collaborated with other student employees and faculty advisers to create the best products for clients.

• 

  Brigham young university

  Jan 2016 - Apr 2016

  Gis teaching assistant

  Assisted Intermediate GIS (Geography 311) students with arcmap tutorials, assignments, and projects. Worked with Dr. Brandon Plewe to create and grade the student’s work.

• 

  Cityworks | azteca systems, llc

  Apr 2016 - May 2021

  Resolved advanced technical issues related to Cityworks software, related IT infrastructure, and integrated partner software. Member of the GIS/IT/API Support team and Documentation Stakeholders group. Resolved advanced technical issues related to the Cityworks platform of asset management software. Utilized screen sharing and internal testing to provide business partners and clients with timely solutions. Updated and designed the Cityworks database table models for internal and client reference. Assisted clients with problems on Cityworks software products. Answered phone calls, web chats, and emails. Controlled the flow of incoming cases to senior support staff to maximize efficiency.

  • Technical Support Analyst

    Nov 2020 - May 2021

  • Technical Support Representative

    Jan 2018 - Nov 2020

  • Help Desk Representative

    Apr 2016 - Jan 2018
• 

  Woolpert

  May 2021 - Jan 2024

  Systems analyst

  I configure, implement, and enable client success with the Cityworks platform and related systems. I lead business process reviews, configuration workshops, user acceptance testing, end user training, and other demonstrations.I also communicate with clients, project managers, and other technical resources to ensure projects stay on schedule and within budget.

• 

  Centricity

  Jan 2024 - now

  Cityworks solutions architect & project manager