Syed Muhasin Haider

Experience

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  Shah autos

  Feb 2016 - Jun 2019

  Vehicle diagnostic expert
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  Foodpanda

  Jul 2020 - Sept 2021

  Customer Care Executive

  Foodpanda is an online food and grocery delivery platform owned by Delivery Hero. Which operates as the lead brand for Delivery Hero in Asia, with its headquarters in Singapore. It is currently the largest food and grocery delivery platform in Asia, outside of China, operating in 12 markets across Asia.I was responsible for:- Providing resolutions to the clients in real-time via Chats, E-mails, and Telephonic.- Escalate priority case for further investigation.- To maintain the quality by updating the daily tasks.Also, worked here as an SME (Subject Matter Expert) and I was responsible for:-Training new batches.-Surveillance OJT.-Daily reporting to the management regarding performance.-Educating about the product. Show less

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  EZhire

  Sept 2021 - Jun 2022

  eZhire is evolving the way people rent cars. By seamlessly connecting renters to car rental companies through our mobile apps, we make cities more accessible, opening up more possibilities where nobody has to struggle with taking out time for family vacations, business trips, or anything that actually matters. Simply get the car delivered right to you and was operating all over the Middle East and parts of Asia.I'm responsible for:-Resolving clients partner-related queries-Proactively followups with partners.-Analysing the invoices and finance recovery.-Handle escalated cases-Make sure that the partner service is operating in real-time. Show less

  • Vendor Relations Specialist

    Sept 2021 - Jun 2022

  • Customer Service Representative

    Sept 2021 - Dec 2021
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  Legend World Rent a Car

  Jul 2022 - Mar 2025

  At Legend World Rent a Car, we promise all of our customers a hassle-free and smooth car rental process with minimal to zero complications involved. We also guarantee free and flexible booking and affordable rental prices.I’m responsible for:-Handling agreement with customers. -Follow-ups with aggregators regarding customer’s queries. -Follow-ups on collection, deliveries and replacements of vehicle. -Handling customer queries via phone calls, Whatsapp, chats and F2F customers as-well. -Updating replacements on dashboard. -Handling frustrated and escalated customers. -Follow-ups and updating backend team regarding replacement vehicles collected. Show less

  • Sr. Rental Auditor

    Apr 2023 - Mar 2025

  • Customer Service Specialist

    Aug 2022 - Apr 2023

  • Operation Co-ordinator

    Jul 2022 - Aug 2022