Experience

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  Financial ombudsman service

  Sept 2008 - Sept 2011

  Adjudicator
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  Deloitte

  Nov 2011 - Jun 2012

  Quality assurer
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  Financial ombudsman service

  Jul 2012 - Mar 2013

  Consultant
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  Kpmg

  Apr 2013 - Oct 2013

  Consultant
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  Financial services compensation scheme

  Mar 2014 - Mar 2015

  Consultant
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  Wonga

  Mar 2015 - Feb 2016

  Customer operations team leader
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  Goji

  Mar 2016 - Sept 2020

  Joined as one of the first five employees in a high-growth, SaaS platform.Created operational strategies and policies across a wide range of support activities, within an FCA-regulated environment, ensuring end-to-end, back-office operational capability.Built a customer support team from a standing start that serviced over 20,000 customers for more than 30 B2B & B2C clients, managing over £400m in assets under administration.

  • Head of Operations

    Nov 2017 - Sept 2020

  • Operations Manager

    Mar 2016 - Nov 2017
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  Tymit

  Feb 2021 - Feb 2022

  Joined at an early stage during a high-growth period. Redefined the customer experience strategy and implemented what excellent customer service will look like, setting up the customer operations department's long-term direction. Developed strong, collaborative relationships with key internal and external stakeholders, strategically developing, implementing and optimising processes, tools, and policies leading Tymit to deliver on all customer quality, reliability, and scalability KPIs.Expanded the vision of Tymit’s customer operations to all aspects of dealing and talking to the customer, including within customer service, compliance, collections, risk, and every customer touch point. Show less

  • Head of Customer Operations

    Sept 2021 - Feb 2022

  • Customer Operations Lead

    Feb 2021 - Sept 2021
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  Conjecture

  Feb 2023 - Jul 2023

  Operations lead

  Six-month project to establish the London operations of the Stanford Existential Risk Initiative, Machine Learning Alignment Theory Scholars Program (SERI-MATS). Developed the organisational structure, policy documentation, set up digital resources, and systematised day-to-day operational processes.SERI-MATS is a US-based, independent, research program supporting machine-learning alignment theory research. Supported by Conjecture in the UK.

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  London initiative for safe ai

  Aug 2023 - now

  Director of operations

  Since co-founding LISA, the organisation has positioned itself as a primary hub in London focused on capacity building in Global Catastrophic Risk reduction, specifically focused on reducing the risk of uncontrolled, advanced AI-systems. LISA does this by:- supporting research organisations, upskilling programmes, and independent researchers,- being a conduit through which talented individuals can enter and grow the AI-safety ecosystem, and- infrastructural and administrative support for new AI-safety projects to unlock further research.Since its inception in 2023, LISA has grown its membership and supported multiple AI-safety programmes and fellowships in various fields of AI-safety including:- independent research, - educational seminar & upskilling programmes, - research fellowships focusing on risks from emerging technologies, and - fellowships for researchers studying complex and intelligent behavior in natural and social systems who are motivated by the mission of making AI systems safe and beneficial Show less