Teja Sunil Kumar Madasu

Experience

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  Freelance

  Dec 2014 - now

  Social Media & Content Management

  Experience in content curation, content creation, and content publishing on the Internet through Social Media networks, blogging, and other digital media channels. Experience in creating and maintaining Facebook Business Pages and engaging audiences by publishing relevant & consistent content. Knowledge of strategic social media marketing by creating and running campaigns on Social Media Platforms like Facebook and Instagram.

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  Tata Consultancy Services

  Mar 2015 - Apr 2022

  Presently acting as SME for the applications for the Retail Merchandising & Planning portfolio providing 6+ years of expertise in data analysis for solving customer issues by identifying the critical issues and taking prompt and effective actions spontaneously. Collaborate & work with Internal & External teams within Business and IT as well as Third-Party Vendors, DBAs, across locations, to ensure timely delivery, support & maintenance of the business applications and recommend maintenance approaches to proactively reduce problems for end business users.Troubleshoot & provide straightforward solutions to moderate to complex functional & technical problems/issues of end-users, providing the user communication for critical issues like service delays/disruption with ETAs. Show less Performing application monitoring and tracking of business SLAs and identifying Root Cause Analysis; Analyse & providing solutions using various technologies and business tools. Daily system and application health checks are performed to ensure the smooth running of the application. Handling user queries related to business reports, daily job schedules, and providing the solutions within the specified SLAs.Responsible for creating and maintaining documentation related to applications and application issues; Escalates issues for resolution (and provides follow-up) to L3 teams for completely new issues. Show less

  • IT Analyst

    Jul 2019 - Apr 2022

  • Systems Engineer

    May 2017 - Jul 2019

  • Assistant System Engineer

    Mar 2015 - Apr 2017
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  MOTLEY ENTERPRISES

  Aug 2020 - now

  Business Partner

  Running businesses through researching, planning, and implementing new target market initiatives & implementing and developing the ideas according to the marketing trends.

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  Infosys

  Apr 2022 - now

  Technology Analyst