Sharon A. Tego

Experience

• 

  Women's World Banking Ghana

  Jul 2017 - Aug 2017

  Marketing Intern

  - Products marketer- Customer care agent- Opening of accounts for clients

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  Stegenor Micro-Finance

  Jun 2018 - Aug 2018

  Intern

  - Played the customer care role- Routine call check on mobile bankers

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  Vodafone

  Jun 2019 - Jul 2019

  Retail Management Intern

  - Resolving Internet issues- Products marketing- Resolving phone issues- Registration of new sims- Porting numbers- Configuration of routers and modems

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  Vodafone

  Aug 2020 - Sept 2020

  Telesales Representative

  In this role, customers were called and helped in activating their Vodafone cash accounts.

• 

  Tema Oil Refinery (TOR)

  Oct 2020 - Aug 2021

  National Service Personnel
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  Vodafone

  Jun 2021 - Dec 2021

  Font Line Executive

  1.Customer Relationship Management: Utilized customer service software to manage interactions, investigate and resolve inquiries and complaints, and build strong, empathetic client relationships while maintaining service standard goals. 2.Operational Efficiency: Streamlined call center processes, and provided feedback to enhance performance, resulting in improved efficiency and reduced wait times. 3.Training and Development: Provided coaching and mentoring to new hires, ensuring their successful integration into the team and maintaining detailed records of customer interactions for proper follow-up and resolution of issues. Show less

• 

  Generomultimedia

  Jan 2022 - Feb 2024

  1.Project Leadership and Coordination: Led and coordinated cross-functional teams to resolve project issues, mitigate risks, and ensure the successful completion of multiple high-priority projects under tight deadlines. 2.Coaching and Mentoring: Maximized efficiency by mentoring personnel on management principles, observing individual strengths, and initiating programs to improve areas of weakness, leading to enhanced team performance and productivity. 3.Financial and Operational Management: Monitored financial performance, set budgets, controlled expenses, and implemented cost-saving measures, contributing to financial stability and long-term organizational growth while maintaining high-quality standards. Show less I led multiple high-priority projects, managed cross-functional teams, and coordinated meetings between stakeholders. I was responsible for tracking project schedules, resources, and costs, while ensuring high-quality outcomes under tight deadlines. Additionally, I monitored financial performance, set budgets, and implemented cost-saving measures. My leadership extended to recruiting, hiring, and training personnel, as well as fostering strong relationships with clients and vendors to drive organizational growth. Show less

  • General Manager Operations

    May 2023 - Feb 2024

  • Administrative Executive

    Jan 2022 - Jan 2024
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  SASHMADE

  Jan 2022 - now

  CEO

  At Sashmade, our operations encompass several specialized sub-businesses: • SASHMADE stoles • SASHMADE Parcels • SASHMADE FoundationEach of these sub-businesses operates under the Sashmade umbrella, allowing us to offer a diverse range of products and services.

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  Envoy Ghana

  Feb 2024 - now

  Assistant Project Manager

  As an Assistant Project Manager, I support the Project Manager in planning, executing, and finalizing projects within tight deadlines and budget constraints. My role involves coordinating with cross-functional teams, tracking project progress, managing schedules, and handling administrative tasks to ensure smooth project execution. I communicate effectively with stakeholders, resolve issues promptly, and maintain meticulous documentation. Additionally, I assist in financial tracking, resource allocation, and quality control, ensuring that project goals and deliverables are met efficiently and to the highest standards. Show less

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  AsanSka University College of Design and Technology

  Oct 2024 - now

  Quality Assurance Officer

  -Develop, Implement and monitor quality Assurance policies and procedures -Conduct internal and External Reviews to ensure compliance with quality standards-Coordinate quality assessments -Analyze and report on quality assurance data to identify areas of improvement