Arturo Herrera

Experience

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  日産自動車株式会社

  Jan 2006 - Aug 2006

  Production & Testing Engineer

  Car Manufacturing & Car Testing Experience.- Body car manufacturing line supervisor, welding checking, operations tracking.- Car stroke testing, durability testing, damage reporting, revision of breakpoints, spare parts changes. Nissan USA Interaction.

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  Telmex

  Aug 2006 - Feb 2008

  Private Links & ADSL Leader

  2 years’ experience in event, incident, problem, request and changes tracking (installation, fail localization, repairs, support and maintenance of ADLS services), high Availability of private lines, copper and Optic Fiber links, meeting defined Business SLAs, internal KPIs and metrics in Telecommunication area.- On site ADSL Services; follow up of tickets of events, incidents, problem, requests, changes (installations, cabling, repairs, support and maintenance (System Management, diagnosis, Speed testing, Stress measurement, quality of copper, continuity testing), meeting internal KPIs and metrics; third party support, other areas interaction.- On Site Private Lines & copper Links; follow up of tickets of events, incidents, problem, requests, changes (installations, cabling, repairs, support and maintenance (Electrical parameters measurement, Network testing, Stress measurement, quality of copper, continuity testing) meeting Business SLAs, KPIs and metrics; third party support, other areas interaction.- Follow up of incident and problem tickets of repairs and support On Site of High Availability Optic Fiber Links; fail localization, OP fusion, attenuation measurement, measuring optical fiber length; meeting defined Business SLAs, KPIs and metrics. Other party interaction.( Management arround 13 people ) Show less

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  ITESM Campus Aguascaclientes

  Nov 2008 - Mar 2011

  Facilities Manager

  - Maintenance Facility Manager ( Electrical Maintenance, Plumbing Maintenance, Building Maintenance & Construction, third party support, other areas interaction)- Security chief (Access control, Perimeter Security, video recording, parking security, building security, alarm control, third party support, other areas interaction )- Maintenance Gardening Manager , Head Cleaning (outsourced procurement)(Management arround 50 people )

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  Softtek

  Jan 2011 - Feb 2015

  2 years’ experience in IT Infrastructure technical design (Data Bases, Servers, Monitoring, Virtualization, Middleware, Networking, Service desk, Desktop Support), team sizing, cost analysis, developing cost effective solutions, methodology documenting, project planning, SLAs definition, process documenting based on ITIL, Six Sigma. Interactions with other areas.- Responsible to develop value added consulting and strategic technology infrastructure solutions.- Responsible to Design Technical proposal documentation for Infrastructure Services such as Service Desk, Desktop Support, Servers, Networking, Virtualization, Monitoring.- Responsible to manage Knowledge base, document processes, procedures, roadmaps, activities descriptions, scope definition, SLAs definition, ITIL processes documentation (Event, Incident, Problem, Request, Change) escalation process documentation.- Follow up CRM Tickets, information requests, Solution designing, other areas interaction, attend meetings with IT Infrastructure Services. Show less

  • Technical Solutions Manager

    Mar 2013 - Feb 2015

  • Technical Solutions

    Jan 2011 - Mar 2013
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  Global Hitss México

  Feb 2015 - May 2019

  Technical Sales

  • Provide pre-sales support to Sales teams regarding Strategic Outsourcing Services Model.• Understands different types of engagements and their corresponding evolution process.• Design and technical architecture of multiannual Projects.• Act as a Liaison between Sales team members and Practice Specialists.• Participate in preparation of compelling and competitive business solutions in response to client’s business requirements.• Responsible to define size teams, build technical solutions of various services such as such as Service Desk, Desktop Support, Servers, Networking, Virtualization, Monitoring.• Responsible to generate technical and financial models using Global Hitss tools.• Responsible to manage Knowledge base, document processes, procedures, generate roadmaps, define activities.• Follow up SalesForce Tickets, information requests, Solution designing, other areas interaction, attend meetings with IT Infrastructure Services. Show less

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  HITSS USA

  May 2018 - Jun 2019

  Take overall responsibility for the effective delivery of service, through management of the day to day running services, including communication, monitoring, reporting, and management of team members. Provides leadership, guidance, high level of communication and relationship between stakeholders, and responsibility for effective management of resources.• Assists with or performs administrative tasks• Oversees team members performing inspections, preparing reports, and doing repairs• Sets up and maintains service desk and On-site support teams, including managing of team members• Directs procurement of equipment and materials, supplies, and parts required• Management of work order system, including invoice logging, and generate service invoice• Manage and update invoices• Control resources and utilize assets to achieve targets• Adhere to and manage the approved budget• Maintain an orderly workflow according to priorities• Monitors department issues• Monitor progress of all current and pending projects• Monitor employee work and provide frequent progress reports• Regularly audits work being done• Communicate and maintain good relations with stakeholders• Facilitate team meetings and activities• Managing external service providers• Service Provider / Partnership Management• Financial management• Forecast management• Budget management• Resource management (financial, property and staffing) Show less

  • Manager Service Management

    Nov 2018 - Jun 2019

  • Technical Sales Executive

    May 2018 - May 2019
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  Softtek

  Jun 2019 - now

  Practice Specialist / Technical Solutions

  Activities performed:• Provide pre-sales support to Sales teams regarding Strategic Outsourcing Services Model.• Improving competitiveness and profitability of Softtek’s day-to-day offer by identifying client’s key business requirements.• Understands different types of engagements and their corresponding evolution process.• Act as a Liaison between Sales team members and Practice Specialists.• Lead, execute and coordinate the technical phase in the elaboration of RFP, RFQ, RFI responses in documents/business proposals.• Participate in preparation of compelling and competitive business solutions in response to client’s business requirements.• Responsible to define size teams, build technical solutions of various services such as such as Service Desk, Desktop Support, Servers, Networking, Virtualization, Monitoring.• Responsible of technical and financial planning and projection of new services.• Responsible to provide the final outcomes related to Softtek Proposal Generation Process.• Responsible to generate technical and financial models using Softtek tools.• Responsible to manage Knowledge base, document processes, procedures, generate roadmaps, define activities.• Follow up CRM Tickets, information requests, Solution designing, other areas interaction, attend meetings with IT Infrastructure Services.Job Location: Aguascalientes, Ags.Frameworks: PMP, ITIL, CMMi, Six SigmaOthers: MS Project, Visio, CRM, MS Office (Word, Excel, Power Point, Outlook), SharePoint, HPSM Show less