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Peter Bell

Peter Bell

Customer Service Agent

Followers of Peter Bell169 followers
location of Peter BellPaisley, Scotland, United Kingdom

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  • Timeline

  • About me

    Senior Test Analyst and Local Security Officer at DXC Technology, Stand up comedian

  • Education

    • Eastwood High School

      2003 - 2009

      Activities and Societies: Human Rights Committee

    • Glasgow Caledonian University

      2009 - 2013
      Bachelor of Science (BSc) Computer Engineering 2:1

    • Glasgow Caledonian University

      2013 - 2014
      PgD Multimedia Journalism

      • Reporting and Writing• Multimedia Journalism Production and Presentation• Shorthand• Government and Public Affairs• Journalism in Context.• Scot’s Law for Journalists

  • Experience

    • Optical Express

      Jun 2012 - Sept 2012
      Customer Service Agent

      I contacted customers to arrange eye examinations for them. Customer Service Agents were given a conversion rate of 65% to meet and I consistently met this target.

    • Cathouse Rock Club

      Sept 2012 - Oct 2012
      PR

      I visited multiple university campuses and spoke to new students about the club and gave out free passes. On club nights I would visit different venues advertising the club. The position was only for a month as the club hired extra staff to cope with the demand of 'fresher’s month'.

    • Pop Punk World

      Apr 2013 - Apr 2014
      Contributing Writer

      http://poppunkworld.com/author/pbell18/

    • Asda

      Apr 2013 - Aug 2014
      Customer Service Assistant

      I assist customers with queries they have whilst in our store and I serve them on our mainbank checkouts.

    • Evening Times

      Jan 2014 - Jan 2014
      News Reporter Placement

      • Contacted and interviewed local band and had the interview published in both the online and print editions of the paper.• Wrote articles on local news.

    • Capgemini

      Aug 2014 - Feb 2015
      ITS Graduate

    • Hewlett Packard Enterprise

      Aug 2015 - now
      UK & I Technical Graduate

      Current: Test Analyst. Graduate Community Site Leader.Previous: SQL Server (5 months)

    • DXC Technology

      Apr 2016 - now

      Test Analyst working with SMEs and lead engineers to carry out functional testing, server assurance and health check tests. Ensuring security standards are met, handling account and hardware requests and reporting/handling potential incidents. Graduate Test Analyst working with SMEs and lead engineers to carry out functional testing, server assurance and health check tests.

      • Senior Test Analyst

        Jul 2017 - now

      • Local Security Officer

        Jun 2019 - now

      • IT Graduate

        Apr 2016 - now

  • Licenses & Certifications

    • ITIL® Foundation

      AXELOS Global Best Practice
      Oct 2015