Nicholas Furnish

Experience

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  AMC Theatres

  Sept 2010 - Apr 2014

  Film Crew
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  Marion Community Schools

  May 2013 - Mar 2015

  Computer Support Specialist

  -Perform routine maintenance tasks, such as system updates, patch installations, and hardware component replacements or upgrades, as required. -Respond to and resolve incoming IT support requests from end-users via phone, email, or in-person, focusing on common hardware and software issues. -Install and configure standard software applications, troubleshoot software-related issues, and assist end-users with software usage and best practices.

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  PADDOCK VIEW RESIDENTIAL CENTER, INC.

  May 2015 - Aug 2016

  Direct Care Staff

  -Supported residents in getting ready for various social and recreational activities.-Provided vigilant supervision of daily activities, offering assistance whenever necessary.-Contributed to improved patient outcomes by facilitating their participation in recreational activities, both independently and in group settings.

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  Total Computer Solutions Inc

  Mar 2016 - Nov 2016

  Computer Technician

  -Optimized workstation configuration for clients by expertly managing hardware, peripherals, and software to ensure peak performance and usability.-Implemented a robust data backup strategy and conducted routine backups to fortify the company's data against potential loss. -Eradicated various malware, ransomware, and security threats from laptops and desktop systems.

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  Buffalo Wild Wings

  Nov 2016 - May 2019

  Server/ Bartender

  -Demonstrated strong teamwork by working closely with kitchen staff to guarantee prompt and precise food order delivery.- Consistently delivered top-notch service by skillfully crafting beverages and executing food orders with meticulous attention to detail. -Upheld a hygienic and orderly workspace, strictly adhering to sanitation and safety protocols.

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  Total Computer Solutions Inc

  Jan 2019 - Sept 2020

  Systems Administrator

  -Designed and executed streamlined installation and update processes for file servers, print servers, and application servers. -Tackled a wide array of network and system performance issues related to availability, utilization, and latency. -Managed the installation and upgrading of internal and third-party software for clients, ensuring proper configuration of software packages and delivering timely support and assistance to resolve software-related issues.

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  Applebee's Neighborhood Grill + Bar

  Jun 2019 - Mar 2021

  Server/ Bartender

  -Functioned as a senior team member, providing training and support to colleagues while ensuring their needs were addressed. Proficient in POS systems: -Efficiently managed customer orders, billing, and issue resolution using a POS system, including handling concerns and providing complimentary items to unsatisfied customers. -Utilized strategies to increase revenue and enhance the customer experience, consistently exceeding sales targets and contributing to the establishment's profitability. Show less

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  Marion Community Schools

  Sept 2020 - now

  Lead Computer Technician

  -Orchestrated end user device management to ensure system currency, security, and peak performance.-Supervised a team of Technical Support Specialists, optimizing task delegation for prompt issue resolution and minimal downtime.-Oversaw critical aspects of SolarWinds IT Management and IncidentIQ, encompassing helpdesk, ticketing, inventory, maintenance, and support, harnessing technical proficiency to streamline processes and enhance efficiency.-Employed efficient troubleshooting methodologies to minimize user downtime and expedite professional resolution of technical matters.-Devised and executed large-scale hardware and software updates for end users, overseeing the deployment of 3500 new iPads for the '21-'22 academic year and annual maintenance and upgrades.-Effectively addressed escalated service tickets from level 1 support, leveraging robust problem-solving and analytical aptitude to diagnose and resolve intricate technical challenges. Show less