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Ioanna Mouzaki

Ioanna Mouzaki

Call Agent

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  • Timeline

  • About me

    Quality Control Assistant

  • Education

    • Conservatory Palaio Faliro

      2017 -
      Excellent

      Graduated from Conservatory of Palaio Faliro, Elena Rapti with specialization in Harmony and doing ongoing piano studies.

    • University of West Attica

      -
      Textile Sciences and Engineering

      Core Curriculum: -Clothing Design and Production Technologies -Digital Printing and Dyeing -Nanotechnological Applications of Biopolymers-Specialized coursework and practical training in Quality Control, Materials Inspection, and Production Processes in the textile industry.

  • Experience

    • ICAP group of companies

      Apr 2018 - Jul 2018
      Call Agent

      -Calls for problem solving, customer service for any information-Providing product information, phone orders, refunds

    • Pink Woman - Intrafashion Group AVEE

      Sept 2019 - Aug 2021
      Sales Associate

      -Customer service-Selling and Promoting discounts and offersHelp with weekly store and window setup-Daily warehouse management-Transactions, changes and refunds at checkout

    • Attica Department Stores S.A.

      Sept 2022 - May 2023
      Sales Consultant

    • RVU Distribution S.A.

      Sept 2022 - May 2023
      Retail Sales Consultant

      Brands (Attica City Link) : On Shoes & Clothing, Happy Socks, Samsonite, Barbour, Scotch & Soda, Marc O'Polo-Greet customers as they enter the store-Selling and promoting discounts and offers-Daily warehouse management (product receipts, returns, organization)-Cleaning and stocking the store throughout day, before opening and after closing-Arranging merchandise in the store

    • MG Premium S.A.

      Jun 2023 - Mar 2025

      Have worked:-Wolford boutique, Kolonaki-Attica City link brands: Polo Ralph Lauren women's underwear, Wolford, Magnolia Grace-Wolford and Magnolia Grace Boutique, Glyfada

      • Wolford Shop Leader

        Mar 2024 - Mar 2025

      • Retail Sales Consultant

        Jun 2023 - Mar 2025

    • KENTIA S.A

      Apr 2025 - now
      Administrative Support and Quality Control Assistant

      -Handling of telephone calls, correspondence, and emails.-Organization and maintenance of files and documents.-Reception and customer service for visitors and clients.-Scheduling of appointments.-Collaboration with all departments to ensure effective information flow and work processes.-Inspection of raw materials and finished textile products according to the company's quality standards.-Identification and reporting of defects in fabrics and products.

  • Licenses & Certifications

    • First Aid

      Red Cross Greece
      Feb 2016

    • Certificate of Proficiency in English (C2 level)

      University of Michigan