Rob Walsby

Experience

• 

  Virgin Mobile UK

  Jun 2003 - Jun 2011

  • Delivering and maintaining high levels of service and support directly to customers.• Internal liaison with Network Support to ensure accurate and consistent information and to assist with monitoring progress within departmental procedures.• Successfully working towards structured and stretched targets within statistical and customer focused areas. • Constantly setting new targets and achieving these to a high standard.• Keeping colleagues up to date with any important issues or news.• Offering constructive feedback to other members of staff, both within and outside the Technical department.• Specifically skilled within the Technical department in the support of Blackberry products, offering extra specialised support to colleagues by taking on and owning any customer queries and issues that they may not be able to deal with. Liaison with other personnel to help their own understanding of the Blackberry service so that they can support customers better.• Promoting various products and services for sales purposes, helping customers to decide which product would be right for them and give support with the products they choose. Show less • Delivering a high level of service to the customer by contacting various support areas to complete the customer’s queries and problems, giving the customer a satisfying experience of the company.• Providing a clear and concise explanation of the issues in hand to various departments within the company.• Enabling the customer and other Customer Service Advisors to be up-dated on any situation by clarifying procedures and promotions.• Maintaining a detailed knowledge of all areas of the company and where necessary, requesting information and forwarding ideas to improve the service.• Providing the friendly, honest service that customers expect when they call. • Demonstrating communication skills and adapting them to different situations. Treating each customer as an individual whilst still dealing with their queries in a thorough but concise way. Show less

  • Customer Service Technical Support Agent

    Feb 2007 - Jun 2011

  • First Contact Service Advisor

    Jun 2003 - Feb 2007
• 

  None

  Jun 2011 - now

  • Providing 24 hour dedicated care for a family member. • First point of contact for all domestic and medical issues, managing finances and problem-solving practical difficulties. • Prioritising and organising day-to-day care, liaising with medical, educational and housing organisations.• Providing practical and emotional support, showing empathy, kindness and compassion.

  • Unemployed

    Feb 2023 - now

  • Home Carer

    Jun 2011 - Feb 2023
• 

  Cloud Heroes

  Dec 2023 - now

  Help Desk Operator