Mackenzie Fox MA, LPC-MHSP

Experience

• 

  Uniguest

  Dec 2012 - Jan 2015

  • Order Processing. Process orders received from the Sales Managers via telephone, email and fax. Review orders and contracts to ensure that information within is correct. Contact customer to review delivery dates, product review and next steps.• Order entry. Use SalesForce to enter orders received and forward to Procurement department. Confirm that delivery and contact information is correct and up to date in SalesForce. • Sales Support. Provide support for Sales Manager for day-to-day tasks. Deals with routine requests from customers including smaller orders, requests for technical assistance, information on product delivery, etc. Alert Sales Managers to any urgent issues. Act as a point of contact when the Sales Manager is out of office. • Customer Records. Maintain updated customer records including contact information, shipping addresses, billing information and details of orders. Show less • Manager of Tier 1/ Associate Analyst team.• Communication. Act as a middleman between the technical support staff and other areas of the company. Conflict resolution between team members. • Training. Developed training standards and documents for new employees. Organized and managed mentoring program for the technical support employees. • Reviews. Conducted quarterly reviews of employees. Set customer service goals and technical oriented training for continued growth for each employee. Quality assurance training on a weekly basis to ensure procedures are being followed. Show less

  • Sales Administrator

    May 2014 - Jan 2015

  • Team Manager

    Dec 2012 - May 2014
• 

  Integrative Life Center of Nashville

  Apr 2019 - Jul 2020

  Intern Therapist
• 

  The Collective

  Dec 2019 - now

  • Director Of Operations

    Sept 2021 - now

  • Primary Therapist

    Aug 2020 - now

  • Intake & Discharge Coordinator

    Dec 2019 - Aug 2020