Rashmi Sharma

Experience

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  State Bank of India

  May 2016 - Jun 2016

  Internship Program

  State Bank of India (SBI) is an Indian multinational, public sector banking and financial services company. It is a government-owned corporation with its headquarters in Mumbai, Maharashtra. During my internship for two months as a intern in SBI, my work was to do research. It was a great platform for me to enhance my skills and apply my learning with such a reputed and fast-paced organization.

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  HSBC

  Dec 2016 - now

  Customer Service Executive

  HSBC is one of the world’s largest banking and financial services organisations. We serve around 38 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Roles and Responsibilities:-Manage large amounts of incoming calls-Generate sales leads-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Meet personal/customer service team sales targets and call handling quotas-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers Show less

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  ICICI Bank

  Sept 2021 - now

  Deputy Branch Manager

  Working in retail branch banking as a Teller/ W.D