Jason Hammond

Experience

• 

  Currys Superstore

  Apr 1995 - Jul 2003

  Sales Assistant

  As a member of the sales floor team I was processing customer sales and refunds and dealing with complaints. In addition I managed a section of the store with regular merchandising and price changes to ensure that all promotions and point of sale materials were correct.

• 

  Promat UK Ltd

  Jul 2003 - Nov 2016

  As part of the Customer Fulfilment Team for Promat UK Limited, I provide valuable support for our customers as well as Promat Area Sales Managers. - First point of contact for over 130 main distributors providing them with pre and post sales assistance. - Supplying 1st line technical advice to assist distributors and end users make the correct choice of product. - Implemented improved digital filing within SAP to improve customer query resolutions. - Acted as interim supervisor in the absence of the Customer Fulfilment Manager, making key decisions when required. - Involved in training of new team members and support induction for Area Sales Managers. - Provide support to Area Sales Managers in all aspects of stock availability and lead times, particularly for large projects. - Processing customer orders, returns and credits within SAP. Show less As part of the warehouse and logistics team for Promat UK Limited I worked closely with our nominated hauliers to ensure all inbound and outbound deliveries arrived within the agreed time frames. I also had responsibility for stock level management. - Organised all customer deliveries including direct deliveries from inter-company factories and third party suppliers. - Organised all inbound deliveries from inter-company and third party suppliers. - Conducting regular stock checks and discrepancy investigation where applicable. - Raising stock purchase orders to inter-company factories and third party suppliers. - Stock level management through historical sales analysis and liaising with Area Sales Managers with regards to expected upcoming projects to ensure fluid supply of products. - Took on the role of interim Manager in the absence of the Warehouse and Logistics Manager during long term sickness, holidays and secondments. Show less As part of the Customer Service Team for Promat UK Limited I provided valuable support for our customers as well as Promat Area Sales Managers. The functional aspects of the role included processing customer orders and returns within PRMS and liaising closely with the logistics team to confirm order despatch dates. - First point of contact for over 130 main distributors providing them with pre and post sales assistance. - Supporting Promat Area Sales Managers in all aspects of stock availability and lead times. - Processing customer orders and returns within PRMS system. Show less

  • Customer Fulfilment Representative

    Aug 2015 - Nov 2016

  • Logistics Administrator

    Aug 2004 - Aug 2015

  • Customer Service Representative

    Jul 2003 - Aug 2004
• 

  Direct Chemicals ltd

  Nov 2016 - Mar 2023

  As Sales & Operations Supervisor I am the first port of call for our customers for placing orders as well as looking for technical solutions, as well as being first port of call for our administration staff, drivers & warehouse operative should any issues arise.- First point of contact for our customers providing them with pre and post sales support.- Supplying 1st line technical advice to assist our customers make the correct choice of product for their job.- Planning the daily routes for our drivers to ensure they can fulfil our customers requirements whilst remaining in line with FORS best practices.- Doing regular FORS training towards our FORS accreditation.- Maintaining correct stock profiles to ensure that we can meet our customers needs whilst ensuring correct stock rotation.- Processing customer orders, returns and credits within Quickbooks. Show less

  • Sales & Operations Supervisor

    Sept 2018 - Mar 2023

  • Internal Sales & Order Processor

    Nov 2016 - Sept 2018
• 

  Jakks Pacific

  Mar 2023 - Jun 2024

  Sales Order Processor
• 

  JAKKS Pacific UK

  Jun 2024 - now

  Operations & Supply Chain Co-Ordinator