Victoria Valencia

Experience

• 

  Prodigy Networks Ltda.

  Jan 1998 - Oct 2004

  Co-founder - Manager

  E-learning Platforms, Apps for kids, Content Providers. Solutions.ASP (Application Service Provider) for Education segment of Empresas Públicas de Medellin E.S.P (UNE - EPM). Design, develop and implement Schoolweb, UNE Telecommunications ASP project. Conducted research and market analysis, launched marketing and media strategies with Marketing UNE team. Provide training and support for the sales staff of large customers, SMEs, and External Channels of UNE Telecommunications

• 

  MOVILE

  Nov 2004 - Jun 2015

  Director of Content in Movile (License and Operations). Responsible for negotiating international agreements of audiovisual content, text, images and APPs. Follow up of KPIs. Support for new business lines Offline to Online. Regional partnership with Disney Interactive for digital, mobile projects, and APPs of Disney in Latam Director of Andean Operation (Colombia, Ecuador, Perú), Cenam (Guatemala, Honduras, Nicaragua, El Salvador, Costa Rica, Panamá), Venezuela and Caribe. Responsible of MM USD Budget of Revenues and EBITDA. Implementation and launching of WL and B2C products in the region. Follow up of KPIs Churn, MAU, downloads, ROI. 5 regional offices. Supported implementation of "Jeito Moviliano" in the Operation in charge with the HR Regional Team. General manager for Andean Operation (Colombia, Ecuador, Perú). Responsible of MM USD Budget of Revenues and EBITDA. Started operations in Ecuador en Peru, development of the first partnerships with mobile carriers and providers in those countries. Responsible for the creation of the commercial area in the company in Colombia, development of agreements with mobile carriers and companies, launching of WL and B2C products, Mobile payments services, Mobile Marketing campaigns, Corporate mobile SMS services. Provide training, coaching and strategic planning. Target sales goals.

  • Head of Content Movile

    Apr 2014 - Jun 2015

  • Head of Latam North

    May 2012 - Apr 2014

  • Andean Country Manager

    Jan 2008 - Apr 2012

  • Sales Manager

    Nov 2004 - Jan 2008
• 

  CÍVICO

  Aug 2015 - Apr 2016

  Head of Sales Operations

  Director of Sales Operations in CÍVICO, responsible for creating all commercial processes, pricing models and budget, value proposal for clients, partnerships models.

• 

  Nuance Communications

  May 2016 - May 2019

  Andean Region Manager

  Responsible for opening the market in the Andean Region with Artificial Intelligence and Speech Recognition Technology solutions.

• 

  GIF International

  May 2019 - Jan 2022

  Latam Sales

  Corporate fraud prevention based in biometric solutions. GIF is Nuance Partner for Voice Biometrics based in its Security Suite platform.

• 

  LivePerson

  Dec 2021 - Mar 2024

  Sales Manager South Latam

  18,000 organisations globally choose to partner with LivePerson in 4 main areas:💰 Sales: Conversions are king - Our average customer sees a 20% increase in online sales💘 Customer Care: Deliver support Digitally - Reduce operational costs & increase CSAT📈 Marketing: Insights to Actions - One of our customers saw online conversions increase 13x!🩺 Operations: Deliver Resolutions Cheaper - Reduce cost per interaction by 50%

• 

  Bemobi

  Mar 2024 - now

  Sales Director South Latam & Cenam