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Abdirahman A.

Abdirahman A.

Customer Experience Specialist

Followers of Abdirahman A.156 followers
location of Abdirahman A.Lakeville, Minnesota, United States

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  • Timeline

  • About me

    Student at Minnesota State University Moorhead

  • Education

    • Minnesota State University Moorhead

      2021 - 2025
      Bachelor of Science - BS Computer Information Technology minor in Computer Science

  • Experience

    • Delta Air Lines

      Mar 2018 - Jul 2018
      Customer Experience Specialist

      Answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional product

    • Questar Assessment Inc.

      Mar 2022 - May 2022
      Support Analyst Questar (TEKsystems)

      -Search databases and other knowledge based tools for answers to troubleshoot issues that arise- Use Salesforce in order to create users and walk end users through how to use the Questar system-Became an expert in Questar’s proprietary testing software.-Provided over the phone technical support over the phone to state officials, administrators, and teachers.

    • Summit 360

      Feb 2023 - Feb 2023
      IT Triage Associate

      The ITAD Triage Associate is responsible for receiving and shipping and working with a wide variety of hardware brands, including Cisco, HPE, Dell, and IBM.Responsibilities:Assist with processing incoming equipment shipmentsSafely and accurately refurbish productLift, carry, and move computer equipment up to 50 lbs.

    • HHAeXchange

      Jan 2024 - Jun 2024
      Technical Customer Care Representative

      Essential Job DutiesProvide technical assistance to customers via multiple channels (i.e., phone, email, chat) in a courteous and professional manner, putting the customer experience at the forefront of all interactionsAsk discovery questions to understand and analyze customer challenges and determine the best course of action for a fast and smooth resolutionClearly articulate resolution paths to customers, both in technical and non-technical terms to help customers maximize their usage of the HHAeXchange platform while providing education to mitigate future outreach for the same topic, along with clear and concise follow ups to drive usage of self-service methodologiesEscalate tickets to supervisors and technical support engineers when a bug, defect, or other complex issue is identified, as appropriateDocumentation of all customer interactions in Salesforce Service CloudPunctual, reliable, and consistent attendance Show less

    • Delta Air Lines

      Sept 2024 - now
      Customer Service Agent

  • Licenses & Certifications

    • Certified in Cybersecurity

      ISC2