Alexander Mateev

Experience

• 

  Adecco UK & Ireland

  May 2008 - Nov 2010

  Accounts Payable Controller

  - Reviewed, approved and set up invoices for payments. - Obtained additional approvals where necessary. - Dealt with queries, communication with suppliers.

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  HP

  Apr 2011 - Nov 2015

  - A key member of award-winning Incident Management team. - Responsible for the resolution of major IT incidents (performance degradation or total loss of critical services) with severe impact on the customer within the agreed service levels. - Worked with technicians, service managers, and customer representatives to develop, coordinate and control the execution of an action plan aiming the restoration of a major incident as soon as possible. Managed technical resources in a multi-vendor environment. - Maintained close communication with the principal stakeholders and provided periodic updates (in accordance with the SLAs) on the progress of the work to the broad end user community. - Proven successful record in improving the already existing procedures, as well as in decreasing the quantity of High and Top Severity incidents and reducing the time needed for restoration of the services. Show less

  • EMEA Critical Incident Management SPOC Seadrill Account

    Jul 2014 - Nov 2015

  • EMEA Crisis Manager

    Sept 2013 - Jun 2014

  • EMEA Critical Incident Manager Ericsson Account

    Apr 2011 - Sept 2013
• 

  Hewlett Packard Enterprise

  Nov 2015 - Apr 2017

  EMEA Critical Incident Management Team Lead

  - Lead a team of eleven Critical Incident Managers supporting five major customized accounts. - Responsible for the operational excellence of the team, including supervising and mentoring of the team members, creating and maintaining a productive working atmosphere, Continuous Service Improvement initiatives, balancing the workload and others. - Oversee the process of onboarding of new accounts and preparing the relevant process documentation. - Coordinate the training of new employees. - Manage internal and external escalations. - Provide support to higher management. - Report of KPIs. - Responsible for the work schedule, vacations, and first point of contact for HR-related questions. Show less

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  DXC Technology

  Apr 2017 - now

  • Account Run Leader

    Mar 2018 - now

  • EMEA Critical Incident Management Team Lead

    Apr 2017 - now