Experience

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  Assistance league of los angeles

  Jun 2013 - Jul 2013

  Teacher aide

  • Assisted in Physical Education classes ranging from 2nd to 6th grade• Member of First Aid team for disaster preparedness

• 

  Assistance league of los angeles

  Jun 2014 - Jul 2014

  Teacher aide

  • Assisted in Physical Education classes ranging from 2nd to 6th grade• Member of First Aid team for disaster preparedness

• 

  Costa communications

  Jun 2015 - Aug 2015

  Public relations intern

  -Handled phone calls and scheduling

• 

  Nclusive

  Jun 2016 - Aug 2016

  Public relations intern

  -Pitched clients to media outlets- Researched Events for our clients to attend-Worked ESPYS Kickoff Party

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  Walt disney world

  Sept 2016 - Jan 2017

  Disney college program cast member

  Trained in Disney Customer ServiceWorked attractions at Disney Quest in Disney Springs

• 

  Cox business center

  Oct 2017 - Sept 2020

  - Plan and design event from start to finish using Venue Ops, including extensive documentation (ex. creating event estimates, final invoices, room layouts using Social Tables/Meeting Matrix) - Worked over 300+ events in career so far- Collaborate with clients to specify event requirements in meticulous detail- Provide direction to support departments (catering, security, technology, audio-visual) to fulfill client requirements before, during, and after the event Plans and coordinates events with client from start to finish, including charity galas, business conferences, conventions, and sporting events.Acts as liaison between client and our other building departmentsAn ASM Global managed facility Acts as event coordinator on the day of events Makes sure client's needs and concerns are answered promptly on day of eventsHelps event coordinator with pre-event needs, such as creating signage, weekly changeover schedules, and checking layoutsSends out post-event recaps to all staff An ASM Global managed facility

  • Events Manager

    Jun 2019 - Sept 2020

  • Event Coordinator

    Sept 2018 - Jun 2019

  • Event Relations Coordinator

    Oct 2017 - Sept 2018
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  Educational development corporation / usborne books & more

  Sept 2020 - Jul 2021

  Corporate event manager

  • Planned events for 60,000 consultants • Created a customer friendly, efficient registration process through Cvent • Helped consultants resolve issues through a support ticket system • Works together with events team as well as a variety of other departments to enhance the consultants’ event experience • Assisted with writing communications to consultants regarding all event information• Negotiated and renew contracts with venues and collaborates with each venue to ensure events are successful Show less

• 

  Fortra

  Jul 2021 - now

  • Provide daily support and assistance to over 250 customers, ranging between 1k – 13k MRR • Manage accounts using Salesforce, Zendesk, and the User Interface daily• Meet with customers monthly, quarterly, or bi-annually to discuss and review their overall security posture and make recommendations• Provide full walkthroughs of our User Interface to new contacts in my customer base to give them the tools and knowledge to use our product successfully.• Assess customer temperature to determine if they are a forecasted risk while coming up with a save play to address and action customer concerns• Continue learning and obtaining technical knowledge in Managed Detection and Response, including Network IDS, Log Management, and Vulnerability Scanning Show less

  • Customer Success Manager

    May 2024 - now

  • Associate Customer Success Manager

    Aug 2022 - Jun 2024

  • Renewals Manager

    Mar 2022 - Jul 2022

  • Sales and Customer Success Coordinator

    Jul 2021 - Mar 2022