Danny Cheng

Experience

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  TABLE FOR TWO

  May 2013 - Sept 2013

  Social Media Intern

  - Created Facebook and Pinterest accounts; managed social content.- Expanded Awareness by Attending local events and local restaurant display to gain exposure.

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  Hiiir Inc

  May 2015 - Jul 2015

  Digital Media Sales

  - Acquired new leads by cold calling, adwords, and web; strengthened existing client relationship.- Crafted ideal digital ad solution by understanding the clients’ advertising needs, collaborate with in house team to execute.

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  Zeon Corporation

  May 2016 - Jun 2018

  International Sales Support Officer

  - Responsible for customer support. Handled 500+ technical cases with 90% resolution rate in Zendesk by delivering key information to help engineers pinpoint and solve problems.- Implemented our communication software to enterprise account. Acted as a liaison between clients and the development team in Beijing to fulfill software requirement. Assisted client's IT department to set up software and technical support. Prepared and delivered software use cases for employee training. - Implemented marketing campaign by placing google adwords; on-site SEO optimization; Facebook content. Reached 3000 downloads/month. Produced educational videos to accelerate sales growth. - Maintained and strengthened relationship with Value Added Reseller by supporting new documentation and marketing activities. Show less

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  Synology

  Jun 2018 - Feb 2022

  Technical Support Engineer
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  Microsoft

  Feb 2022 - Oct 2022

  Technical Support Engineer
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  Synology

  Nov 2022 - now

  Senior Technical Support Engineer