Anthony Oyi

Experience

• 

  Hewlett-Packard (HP) Nigeria Limited

  Jan 2012 - May 2012

  Technical Support Engineer

  Enterprise-wide administration of distributed systems including (and commonly in practice) computer systems, LMN Ericsson NigeriaHardware inventory managementServer availability monitoring and metricsSoftware inventory and installationServer tape drives managementDaily Health Check Reports on HP Network Assets management

• 

  MFI OFFICE SOLUTIONS (R) Ltd.

  Jun 2012 - Dec 2013

  Service Support Engineer

  Integration and support management for network Kyocera printersTechnical support/services and consultancy services to customers for Kyocera printersOnline and telephone supportManaged training sessions for clientsRecorded 100% success during printer installation project for Access Bank (Northern Region, 2012)Effective and efficient management of clients across five state (2013)

• 

  Hinckley Associates Nigeria

  Dec 2013 - Dec 2014

  Technical Support Analyst

  Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing simple and effective solutions.Providing basic software training.Maintaining good client relations.

• 

  MTN Nigeria

  Oct 2017 - now

  Implementation of MTN API management and middleware (MADAPi) on VMWare TKGi (PKS) platformDelivery of over 150 API use cases in two yearsDelivery of significant applications to drive organization revenue such as MTN on Demand (MoD-*904#), Bank integration for KYC verification, Retailers Productivity Tracker (RPT), Customer DataShare and moreDesign and delivery of API monetization program for PostPaid and prepaid consumersIntegration support for myMTN NxtGen app, MTN Zigi, MTN NiN, myMTN Web3PP integration analysis, support and production migration Show less Identifying products to be assessed in the software review process.Defining the appropriate test to be carried out including the test data to be used.Managing the test data by documenting the results of each test cycle to identify flaws.Liaising with the software development team.Running diagnostic and system testing and presenting the information to the relevant stakeholders.Interacting with and coordinating the development and validation team and ensuring that effective communication takes place.Identifying and eliminating redundant functions and components. Show less

  • Manager, IT Infrastructure Support

    Dec 2022 - now

  • Engineer CloudOPs

    May 2022 - Nov 2022

  • Enterprise Architecture Design

    Jan 2019 - Apr 2022

  • IS-Test Analyst

    Oct 2017 - Dec 2018