Francois Kock

Experience

• 

  Berco Express

  Jan 2002 - Jun 2002

  Inhouse Consultant

  • Taking collections• Solving queries• Client service• Monitoring clients shipments• POD reports• Personal and telephonic interaction with internal clients• Overseeing of all customers needs on site as well as off site

• 

  CourierIT

  Jul 2002 - now

  Manager

  • Manage and control all aspects of the Radio Room• Manage and control of all Radio Room staff and delegate them with functions and making sure all tasks are performed • Dealing with daily queries via telephone or e-mail • General administration• Assisting with other duties when required by Top-Management• Liaise with other departments on a daily basis e.g. JNB Cage, CSD ,Operations and Sales • Handling any and all queries from branches and internally from CSD • Liaising and co coordinating with all branches • Handle all aspects of HR pertaining to the department • Make all services levels are kept and maintained • Work well within a team• Handle and reply to email queries and system queries• Handing out collections with drivers daily• Confirming of collections with drivers daily• Following-up on pods if and when required• Address issues on a daily basis and manage reports• Ability to do route assessment and strategic planning• Work well with operations and fleet managers with regards to efficient control of drivers and collections Show less