Lucy Robinson

Experience

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  Tesco

  Mar 2017 - Jul 2023

  Multi-Skilled Customer Assistant

  •Worked within multiple sectors of the business, understanding the roles quickly, performing to a high standard and showing flexibility within the workplace.•Ensuring all policies are effectively carried out whilst also adhering to health and safety guidelines and COVID-19 restrictions.•Operating the self-service, Scan as You Shop (SAYS) and checkout tills, following the correct procedures regarding stock handling and cash/card transactions.•Trusted handling money transactions and contributing as part of the cash office team.•High level of customer service: liaising with customers queries and concerns face-to-face and following up on them to ensure the customer’s needs are met. Show less

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  Uttlesford District Council

  Jun 2017 - Jun 2017

  Financial Sales

  • Prepared detailed, research-based information as requested.• Attended Weekly Finance Meetings.• Updated confidential information including commercial payments spreadsheets.• Consulted with potential clients to determine financial needs and goals as part of the council’s developing growth plans.

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  Advanced Bionics

  Jun 2018 - Jun 2018

  Document Controller

  • Formatting event documentation whilst assisting with email communication.• Developing, managing and promoting sales whilst striving to establish sale targets.• Support prior to large corporate event; preparing delegate packs, delegate badges, delegate list and general administrative duties.• Increasing organisation skills by assisting with packaging of items for sending to event andorganising courier pick up.

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  Bournemouth University

  Sept 2018 - Jun 2022

  Marketing Communications and Digital Media Student
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  The Arbinger Institute

  Aug 2020 - Jan 2022

  Head of Digital Marketing and Business Development Assistant - Part Time

  •Creating, developing and executing effective digital marketing campaigns to help increase awareness and drive traffic towards Arbinger UK’s Outward Mindset Webinars and Outward Mindset Online leadership programme.•Using analytical tools to measure and evaluate the performance and results of SEO and email campaigns effectively, including the use of conversion rates, click-through rates and open rates.•Leading website development projects by creating additional webpages, designing and implementing visual elements for users to interact with and maintaining transparency by training peers to understand our website software system for future adaptations.•Sourcing new sales leads and opportunities by developing and enhancing customer relations with prospective clients through inbound and outbound telemarketing.•Demonstrating creative imagination and excellence by producing large volumes of content for different social media channels and HTML Emails.•Using Google Analytics to analyse data traffic and report on possible next steps to improve the product.•Implementation of advanced Search Engine Optimization techniques to increase the promotion of a complex product in the Business-to-Business (B2B) market.•Enhancing Arbinger UK’s online presence to help improve their user experience. Show less

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  NewDigitalAge

  Jul 2023 - Feb 2024

  Digital Marketing Assistant
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  It luggage

  Feb 2024 - now

  Marketing Assistant