Ruxanda Cerlenco

Experience

• 

  Safeguard Global

  Nov 2017 - May 2020

  Safeguard’s Global Employment Outsourcing is an employer of record service, similar to a global PEO, which helps companies hire employees in over 179 countries. In just two weeks, Safeguard Global, through Global Employment Outsourcing, acts as your “employer of record” for your international employees. We navigate local tax and labor laws, regulations and benefits, so you get down to business without a moment wasted.With Safeguard’s Global Payroll services, your fragmented processes will be transformed into a streamlined, consistent, global service — a unified payroll solution. We combine innovative technology with human expertise on a local level to reduce compliance errors to near zero while offering both end-to-end reporting and end process reconciliation, regardless of location. This creates month-to-month system consistency, enabling companies to spend less time on the business of managing payroll around the world and more time on other decisions that positively affect their business. Show less > Preparing & negotiating contracts between the company and partners;> Identifying new partnership opportunities;> Working with Sales & Operational to create opportunities for cross-selling for current/potential clients;> Providing product and technical support to partners;> Reviewing scope of work and pricing to reflect current market conditions;> Coordinating with partners to prioritize, plan and manage business activities;> Address partner concerns and queries promptly and ensure partner satisfaction. Show less

  • Regional Sales Representative

    Jan 2020 - May 2020

  • Partner Account Manager/Sales Representative

    Sept 2019 - May 2020

  • Payroll Specialist

    Nov 2017 - Sept 2019
• 

  GoParrot

  May 2020 - Jan 2022

  Account Manager

  Communicational responsibilities:> Collecting client’s requirements and implementing them accordingly> Running trainings, demo calls and presentations for the clients (US market)> Advising the clients how to achieve a better web store> Continuous customer happiness maintenance throughout the implementation process> Writing customer-facing documentation on company features and processesTechnical responsibilities:> Customizing web stores and applications via MongoDB> Implementing the features requested by the client> Collecting feedback, feature requests and escalating accordingly> Troubleshooting issues/errors submitted by the client Show less

• 

  Extole

  Jan 2022 - now

  > Managing 1.9M USD ARR across 24 enterprise accounts from launch through contract renewal;> Applying analytical, consulting, and technical skills to drive client results;> Proactively engaging with clients to ensure they effectively use the services and make the best out of the partnership;> Navigate client organizations, nurture relationships with multiple stakeholders, and ensure executive buy-in;> Provide insight and guidance using internal and industry best practices;> Run demos, trainings, marketing strategy presentations, QBRs; Show less

  • Manager of Customer Success

    Jul 2024 - now

  • Customer Success Manager

    Jan 2022 - now