
Anna Behring
Office Manager

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About me
Service Manager // ITIL4 Trainer 🇵🇱🇬🇧🇮🇹🇫🇷
Education

Uniwersytet Mikołaja Kopernika w Toruniu
2000 - 2005Master's degree Sociology
Uniwersytet Mikołaja Kopernika w Toruniu
2001 - 2004Bachelor's degree Italian Language and Literature
Experience

International House Toruń English Language School
Oct 2005 - Nov 2007Office Manager- standard office activities- customer service- translations PL-EN, EN-PL

Wyższa Szkoła Bankowa (Torun Banking School)
Nov 2007 - Apr 2009FORWARD Language Centre coordinator- creation and implementation of language courses, including those realized within EU Funds - customer portfolio management, searching for new customers (individual and institutional)- standard and EU project-related office works

International House Toruń English Language School
Apr 2009 - Jan 2011EU project specialist- EU Social Fund project management- creating and submitting bids for projects within European structural funds- searching for funds and grants for IH North Poland group

Baj Pomorski Puppet Theatre
Feb 2011 - Jan 2014Culture manager- executive manager of the International Puppet Theatres' Festival MEETINGS - managing and expanding the international cooperation of the Theatre - fundraising (creating and submitting bids and project management) from EU, Ministry of Culture, local authorities and private sponsors for artistic and educational initiatives- PR and marketing activities

Atos
Jan 2014 - nowService Delivery Specialist:- Service Operations: ensuring the daily service for Customers is provided according to contractual agreements, with high quality and standards- Service Management: Application Service Leader for Global ERP service- IT project management and coordination- Service Transition- cooperation and problem solving in cooperation with Service Delivery Managers / Account Managers
Technical Service Manager
Jul 2020 - nowService Delivery Specialist
Jan 2014 - Jul 2020
Licenses & Certifications

PRINCE2 Foundation
Dec 2015
ITIL® Operational Support and Analysis Certificate
EXINNov 2015
Prince2 Practitioner
PeopleCertApr 2018
ITIL v4 Managing Professional Transition
PeopleCertJun 2020
ITIL v3 Foundation
HPJul 2014
ITIL v4 Foundation
PeopleCertSept 2019
ITIL v3 Service Offerings and Agreements
PeopleCertFeb 2019
ITIL® Release Control and Validation
EXINJul 2016
Service Delivery Management Advanced Program
ESCP EuropeDec 2017
ITIL v3 Planning, Protection and Optimization
PeopleCertMar 2019
Languages
- poPolish
- enEnglish
- itItalian
- frFrench
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