Anna Behring

Anna Behring

Office Manager

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  • Timeline

  • About me

    Service Manager // ITIL4 Trainer 🇵🇱🇬🇧🇮🇹🇫🇷

  • Education

    • Uniwersytet MikoÅ‚aja Kopernika w Toruniu

      2000 - 2005
      Master's degree Sociology
    • Uniwersytet MikoÅ‚aja Kopernika w Toruniu

      2001 - 2004
      Bachelor's degree Italian Language and Literature
  • Experience

    • International House ToruÅ„ English Language School

      Oct 2005 - Nov 2007
      Office Manager

      - standard office activities- customer service- translations PL-EN, EN-PL

    • Wyższa SzkoÅ‚a Bankowa (Torun Banking School)

      Nov 2007 - Apr 2009
      FORWARD Language Centre coordinator

      - creation and implementation of language courses, including those realized within EU Funds - customer portfolio management, searching for new customers (individual and institutional)- standard and EU project-related office works

    • International House ToruÅ„ English Language School

      Apr 2009 - Jan 2011
      EU project specialist

      - EU Social Fund project management- creating and submitting bids for projects within European structural funds- searching for funds and grants for IH North Poland group

    • Baj Pomorski Puppet Theatre

      Feb 2011 - Jan 2014
      Culture manager

      - executive manager of the International Puppet Theatres' Festival MEETINGS - managing and expanding the international cooperation of the Theatre - fundraising (creating and submitting bids and project management) from EU, Ministry of Culture, local authorities and private sponsors for artistic and educational initiatives- PR and marketing activities

    • Atos

      Jan 2014 - now

      Service Delivery Specialist:- Service Operations: ensuring the daily service for Customers is provided according to contractual agreements, with high quality and standards- Service Management: Application Service Leader for Global ERP service- IT project management and coordination- Service Transition- cooperation and problem solving in cooperation with Service Delivery Managers / Account Managers

      • Technical Service Manager

        Jul 2020 - now
      • Service Delivery Specialist

        Jan 2014 - Jul 2020
  • Licenses & Certifications

    • PRINCE2 Foundation

      Dec 2015
    • ITIL® Operational Support and Analysis Certificate

      EXIN
      Nov 2015
    • Prince2 Practitioner

      PeopleCert
      Apr 2018
    • ITIL v4 Managing Professional Transition

      PeopleCert
      Jun 2020
    • ITIL v3 Foundation

      HP
      Jul 2014
    • ITIL v4 Foundation

      PeopleCert
      Sept 2019
    • ITIL v3 Service Offerings and Agreements

      PeopleCert
      Feb 2019
    • ITIL® Release Control and Validation

      EXIN
      Jul 2016
    • Service Delivery Management Advanced Program

      ESCP Europe
      Dec 2017
    • ITIL v3 Planning, Protection and Optimization

      PeopleCert
      Mar 2019