Ron Kim

Experience

• 

  Washington Department of Fish and Wildlife

  Jul 2012 - May 2014

  Communications Consultant

  Beyond partnering with department leadership and project teams to implement content development and enhancement initiatives, I also served as an editor for the weekly program newsletter and fostered relationships with regional experts and biologists.Highlights of my contributions include:• Spurring a 600% increase in downloads of expert photos and testimonials through the development of more engaging, multifaceted content.• Successfully translating technical rules and regulations and integrating helpful examples to boost the value of the online FAQ and library.• Retooling the program's Facebook strategy to earn 5K likes, a 50% increase. Show less

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  Washington State Health Care Authority

  May 2014 - May 2022

  Serving as an expert consultant while supporting capacity development and providing technical assistance, I steer strategy design for program planning, communications, and outreach. I also engage with teams while leading and advising on projects, build and maintain the program website via Drupal and SiteImprove, and track utilization data using Tableau and Smartsheet to manage projects and execute engagement strategies.Highlights of my contributions include:• Playing a key role in the successful launch and ongoing administration of a $5M online wellness platform in collaboration with the Governor's Office, state leaders, and health plan/benefit providers.• Producing ready-to-use resources for the authority's 750+ employers, improving efficiencies for support of more than 280K insured employees statewide.• Influencing program development and marketing to maximize reach and impact, creating and promoting more than 100 custom online activities annually.• Serving as project lead for an initiative to boost site utilization, achieving a 700% increase since 2014 through on-point marketing.• Being selected to manage a Healthy Worksite Summit, leading the program to repeated record setting attendance, securing a rank as the 'best health and wellness conference' in 2019, and orchestrating the first-ever virtual conference in 2021 due to the pandemic. Show less Engaged as a communications lead for the build out of the employee benefits website, I advised on pathways for improving the user experience for over 300K global members through content optimization, implemented web updates for internal/external site redesign projects, and updated printed marketing materials.Highlights of my contributions include:• Spearheading a revamp of the external FAQ library, improving efficiency in information access by upward of 85%.• Leading a redesign of the internal SharePoint site, embracing new architecture to improve the experience, enhance user connections, and expedite information access. Show less

  • Health Promotion Consultant

    Jan 2015 - May 2022

  • Communications Consultant

    May 2014 - Jan 2015
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  Plug In America

  May 2022 - Dec 2023

  Program Manager

  Influential manager amplifying electric vehicle consumer and dealer engagement. Collaborative relationship builder with multiple partners across the US. Creative problem solver has successfully renewed multiple client contracts and launched new ones. • Strategic project manager tasked to lead largest organization training contract with global manufacturing leader.• Sophisticated process improvements as customer support manager enhanced accuracy of Salesforce data, staff efficiency, and customer satisfaction. Show less

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  L.A. Care Health Plan

  Jan 2024 - now

  Provider Strategy, Training, and Communications Specialist