Chloe-Mae Poland

Experience

• 

  Dale Hill Hotel & Golf Club

  Sept 2012 - Sept 2017

  Waitress

  Provided front of house customer service for weddings and other events. Roles included waitressing, bar work and customer service. Responsibilities included operating the cashier system. Developed personal communication skills and self-confidence.

• 

  Knighton Heath Golf Club

  Jan 2015 - Jan 2016

  Waitress

  Customer service and cashier operator whilst communicating with back of house staff. Regularly provided with the responsibility of operating independently as the only front of house member of staff.

• 

  Cloud9

  May 2015 - Sept 2015

  Marketing Assistant

  Advised on event and marketing strategies, then assisted in the implementation to increase turnover. Responsibilities included assisting in the selection of an event, advising on the most appropriate advertisement strategy and then ensuring successful delivery to generate repeat business. Skills gained and developed include creative innovative thinking, communication with international cultures and the ability to identify and secure the target market.

• 

  Slug and Lettuce

  Sept 2017 - Apr 2019

  Bar Supervisor

  Customer service and communication with back of house staff. Roles included beverage attendance, bar work and customer service. Developed personal communication skills and self-confidence. Promoted to supervisor, requiring management of the bar team, monitoring stock, cashier responsibility and management of customer feedback to Head Office.

• 

  Amigo Loans

  Apr 2019 - Apr 2021

  Account Manager

  Responsible for managing account repayments or establishing debt repayment schedules based on each customers’ financial situations via phone consultations. Conducting budgets to advise customers of necessary actions and strategies for their debt repayment.

• 

  Oceana Hotels - Oceana Collection - Bournemouth

  Apr 2021 - Jun 2024

  Taking on additional responsibilities within the team & assisting with training team members to ensure deadlines are met to high standards consistently. Reviewing sales and revenue regularly to generate new ideas to maximise business. Seeing through weddings and events bookings from the initial show around of the venue, the planning and organisation, through to ensuring the smooth running of the event on the day. Building positive relationships with both corporate and private clients to provide a high quality personalised service to meet their requirements. Working closely with operational teams on event days to deliver the best possible day for my clients.

  • Deputy Sales Manager

    Jan 2024 - Jun 2024

  • Senior Sales & Events Coordinator

    Mar 2023 - Jan 2024

  • Sales and Events Coordinator

    Apr 2021 - Mar 2023
• 

  LGH Hotels Management Ltd

  Jun 2024 - now

  Hotel Sales Development Manager