Talk to sales Try for Free
Ebru B.

Ebru B.

Customer Relations Specialist

Followers of Ebru B.1000 followers
location of Ebru B.Üsküdar, Istanbul, Türkiye

Connect with Ebru B. to Send Message

Connect

Connect with Ebru B. to Send Message

Connect

  • Timeline

  • About me

    Product Manager | Product Owner

  • Education

    • Marmara University

      2009 - 2015
      Bachelor's degree Political Science and International Relations (English)

      Activities and Societies: AIESEC, Marmara Community

  • Experience

    • Modanisa

      Nov 2015 - May 2016
      Customer Relations Specialist

      •Managed foreign customer complaints with empathy and professionalism.•Reported customer demands by country.•Led a team of service agents in Backoffice.•Collaborated with management to optimize workflow processes.

    • KVK Teknoloji Ürünleri

      May 2016 - May 2018
      Product Specialist

      •Managed aftersales operations and vendor relationships for multiple brands (Samsung, Huawei, ZTE, Alcatel).•Reported on device backlogs and coordinated with vendors.•Supported internal and external operation processes at repair centers.•Monitored KPIs to enhance operational quality.•Facilitated meetings to assist technical teams.

    • KOYUNCU ELEKTRONIK A.S.

      May 2018 - Jan 2024
      Product Manager

      •Led the Electronic Security Systems division, focusing on driving growth for the Hikvision brand.•Formulated market expansion and marketing strategies.•Analyzed sales and stock data to manage stock levels efficiently.•Optimized sales margins through strategic pricing and promotional activities.

    • Hotelistan Global Travel Services

      Jan 2024 - Jan 2025
      Product Manager

      •Collaborated with the software team to manage the product backlog, organize sprints, and plan releases for Bookperfect.com, a travel product developed as a startup project.•Led and communicated the product strategy, vision, and roadmap with key stakeholders.•Analyzed product demands and provided business value insights during development.•Collaborated with developers and business teams to execute the product roadmap and managed feature delivery.•Tracked and analyzed bug returns from tests and final products, ensuring tasks were on schedule.•Conducted customer research to gather comprehensive use cases and drive user-centric solutions.•Managed the API integration process•Managed campaigns independently, analyzed results with performance teams, and enhanced product features to exceed targets.•Performed market research and competitor analysis to identify growth opportunities.•Analyzed product performance data to make data-driven decisions and optimize features. Show less

    • Mobiva

      Feb 2025 - now
      Product Manager

  • Licenses & Certifications

    • Introduction to User Experience Design

      Georgia Institute of Technology
      Sept 2021

    • Advanced UX Eğitimi

      Brick Institute | Userspots Akademi UX Okulu
      Aug 2024

    • UI Design

      Userspots
      May 2023

    • UX Design

      Userspots
      Dec 2022

    • Become a UX Designer from Stratch

      Interaction Design Foundation (IxDF)
      Jun 2022