
Pawan Mishra
Customer Support Associate

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About me
Territory Manager at Somany|Ex-Sunhearrt| Somany | Future Group
Education

IIMT COLLEGE OF ENGINEERING, GREATER NOIDA
2010 - 2012Master of Business Administration - MBA Marketing AActivities and Societies: Cricket and pollution control
Experience

Future Retail Ltd., Mumbai
Aug 2012 - Jan 2014Customer Support Associate• Deals with the sales of electronic lockers & Furniture.• Set up sales plan in order to achieve sales target required by the company.• To ensure smooth and effective servicing of Customers complain and giving correct feedback.• Help customers to identify products that best suited their needs.• Track all the customer's details for follow up about their product.• Handling all the queries of customer.

Somany Ceramics Ltd
Feb 2014 - Dec 2022Junior Manager-Sales & Marketing• Deals with the sales of Tiles, Adhesive, Sanitary ware and C.P Fitting.• Build loyal customers base through consultative sale approach.• Providing secondary sales to our channel partners and help to build strong brand.• Organizing architects and builders meet at our Display Centre.• Present our current and new product portfolio with their usages and pricing to clients.• Make arrangement of samples for the Experience Centre and Project.• Maintain relation with Architects, Builders and Interior Designers.• To ensure smooth and effective servicing of Customers complain and giving correct feedback.• Arrange the materials with the co-ordination of dealers and plant.• Maintain relationship with architects, contractors, builders and dealers.• Mapping client’s requirement, identifying, improving areas and providing solutions. • Invite to Architect at our Display Centre for promoting value added range.• Promoting new arrival products through inviting Architects and Interior Designers to our Display Centre. Show less

Sunhearrt Ceramik
Jan 2023 - Nov 2024Area Sales Manager• Handling channel sales in Lucknow and its surrounding areas.• Generate orders, undertake collection of dues, undertake sales promotion.• Focus on dealer expansion and new dealer development.• Providing training to dealer staff time to time.• Focus to maximize sub dealer in assigned territory. • Develop and implement a sales strategy to achieve monthly, quarterly and annual sales target.• Plan and organize sales visits to maximize efficiency and coverage of the assigned area • Meetings architects, contractors, builders and fabricators.• Identify and prioritize potential customers within the assigned area. • Visit to project site, house, villa and convert these enquires into business.• Generate leads, prospects new clients and converted into sales opportunities Show less

Somany Ceramics Ltd
Dec 2024 - nowTerritory Manager
Licenses & Certifications

TALLY 7.2
Languages
- enEnglish
- hiHindi
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